Viewing The Voicemail Tab; Listening To Voicemail Messages - Altigen MaxAgent User Manual

Viewing the Voicemail Tab

• New voicemail messages are indicated by a white, closed envelope and
bold type.
• Heard voicemail messages are indicated by a white, open envelope.
• New messages marked urgent are indicated by a red, closed envelope.
When you have a message marked urgent, the MaxAgent icon in the
Windows tray and in the MaxAgent title bar becomes a red envelope,
and the Voicemail indicator in the status bar bears a red circle.
• If the message is saved, the envelope looks like this:
• A paperclip symbol on the envelope indicates an attachment (a
message forwarded from another extension).

Listening to Voicemail Messages

Listening options are configurable, as described in Adjusting General
Settings. You can listen using the sound card on your computer or using
your phone. You can play messages to a sound card while your phone is in
the connect state.
When you listen to a new message, the envelope icon changes from closed
to open, indicating that the message has been heard. Also, when you play a
voicemail, MaxAgent shows Play VM in the Call Control panel, and shows
the play duration. (The duration does not reflect fast forwarding or fast
rewinding.)
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