Table of Contents
Advertisement
Transferring to Attendant
While connected to a call, click To AA/IVR on the main window. Select
the operator or an Auto Attendant/IVR to transfer to using the drop-down
list.
You can also transfer a call to an Attendant before you answer it.
Figure 13. Transfer to Auto Attendant/IVR
Forwarding Calls Using Do Not Disturb
If allowed, click the DND button to forward all incoming calls according
to your "Enable Busy Call Handling" settings. See "Configuring Your
Station Settings" on page 39.
Centrex Transfer
If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller's line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunk lines are then dropped, freeing up system trunk line resources
for other calls.
To perform a Centrex transfer:
1.
Press Transfer.
2.
Dial the prefix for trunk-line access (such as 9).
3.
Dial the second party's number and either hang up or announce the
call.
4.
Answer Yes in the popup.
Once you place the handset back on-hook, the trunk line also drops and
Centrex completes the transfer.
22 AltiAgent Manual
Advertisement
Table of Contents
