Monitoring - Altigen AltiAgent Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
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Sharing or Sending a URL or Page
The URL Sharing panel in the Caller Data window displays the addresses
of pages or sites you've added to the list. Pushing a web site or a web page
is a two step process: first you add it to your share list to make it available,
then you send it.
1.
In the Caller Data window, click Add to open an Add URL dialog box.
Figure 21. Add URL dialog box
2.
Type in the URL or web page specification and click OK.
The URL now appears in your URL Sharing list.
Figure 22. Caller Data window
3.
To share or push the URL, select the URL you want to share by
clicking it, then click Push to send it or Share to share it.
4.
When you're done, click Release to disconnect the web call.

Monitoring

If your system administrator has configured your extension for monitoring,
you can monitor the activity on the other extensions in your workgroup,
view call history, view workgroup statistics, and view calls in queue.
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Altiagent 5.0

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