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About the Main Window
The AltiAgent main window is your window into your workgroup
environment and facilitates the management of workgroup calls.
Call Status
Figure 2. AltiAgent main window
The window consists of the following displays and buttons:
•
The Workgroup Status panel displays statistical information about
the current workgroup. Tabs above the panel allow you to switch
views between the workgroups you're logged in to.
The statistics are largely self-explanatory, but it may be noted that the
Service Level represents the percentage of workgroup calls taken out
of queue before the Threshold time has expired.
Workgroup Status
List of Calls/
Voice Messages
Call Controls
AltiAgent Manual
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