Table of Contents
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Index
A
AA state 10
Account Codes 28
ACT 4, 41
ActiveX Control 37
Activity 48
address
AltiGen Communications, Inc. ii
advanced database option 42
AltiAgent
main window 15
AltiAgent Session License 2
AltiGen Communications, Inc.
address ii
phone numbers ii
AltiSupervisor Session License 2
answer options 49
Apply button 39
auto attendant 22
auto upgrade 3
B
busy call handling 48
Busy state 10
C
call handling 17–24
Centrex transfer 22
configuration 47
call handling, workgroup 29
call history 34
call holding 20
Call Pending state 10
call states, defined 10
call transfer 20
call waiting 20
multiple 49
Centrex transfer 22
color selection 42
conference call 23
Conference state 10
configuration
call handling 47
general 40
message notification 49
One Number Access 49
station speed dialing 53
connected 10
D
databases 4
advanced options 42
dial-by-name 42
dialing
by name 19
by name search 19
by number
keyboard dialing pad 18
speed dial 19
dialtone 10
Do Not Disturb 48
downgrade procedure 4
drop from conference 25
E
enable
multiple call waiting 49
enable live call handling 49
enable multiple call waiting 49
enable single call waiting 49
Error call state 10
error messages 11
exit 9
external databases 4
F
flash button 20
forwarding all calls 47
G
general configuration 40
GoldMine 4, 41
AltiAgent Manual
Index
57
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