Altigen AltiAgent Manual page 53

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
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1.
Select the times you want to be available to ONA callers.
If you choose Enable based on the following schedule, you can set
up to four different schedules in the dialog that pops up.
Figure 32. Enable Schedule Based Access dialog box
2.
Enable the Call Screening check box to have the system prompt the
ONA caller to record a caller name to continue ONA.
3.
Enable the Caller ID Verification check box and then specify the
incoming phone numbers for ONA. If ONA finds one of these
numbers on an incoming call, it will forward the call to you.
You can enter up to ten phone numbers in the Caller ID Verification
fields. For local numbers, use 7 digits (5555555). For long distance
numbers, use 10 digits—area code + local number.
Note: If you enter no numbers in the Caller ID Verification fields and
ONA is enabled, ONA is made available to every caller.
Using a Password
You can use a Caller ID Verification field to enter a password number
such as "5555" so that a caller who knows this password can use
ONA to find you, regardless of where they are calling from. Tell the
caller to dial 1 during your personal greeting and then enter the pass-
word.
4.
Select the Forwarding Numbers to be used by the system to find you
when ONA is active. You can set up to four different numbers—
extensions or outside numbers. For outside numbers, use the
drop-down list to select the trunk access code you want to use.
When ONA is active, the system dials the forwarding number(s) in
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