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Troubleshooting
Message
Short ID not
found.
- While Using the Network Delivery Scanner Function
-
-
-
❖ ❖ ❖ ❖ The Transmission to the Server Does Not Begin, Although Scanning of the Original
Is Complete.
When delivering a fax document using the Scanner function, NIC FAX trans-
mits data after storing the document data in memory and then converting it
into a file format. Consequently, it may take a while before transmission be-
gins, depending on the number of originals.
❖ ❖ ❖ ❖ An Error Occurred while a Transmission to the Server Was in Progress, or a Com-
munication Failure Report Was Printed.
Check if a network error message is shown on the display. If a message is
shown, go through the table above to find out the causes and solutions for the
message and solve the problem. If the server is not working because hard disk
memory space is insufficient, increase available memory space.
Note
❒ If the troubleshooting procedure takes a long time, you can select to tempo-
rarily terminate a transmission and print out the document using NIC FAX.
See p.131 "Temporarily Terminating Fax Document Delivery".
❒ If an error occurs while transferring a received fax document, the machine
prints out a Communication Failure Report as well as the fax document, and
10
then deletes the document data from memory. Check the contents of the
printed documents, and then make a request to the sender to resend if neces-
sary.
162
• The Short ID specified with the Network Delivery Scanner function is
not found in the server. Specify the correct Short ID. See p.135 "Checking
the Short ID of a Destination".
• The server is not started up, or temporarily inactive for reasons such as
insufficient hard disc memory space.
Check the condition of the server. If it is not working because hard disc
memory space is insufficient, increase available memory space.
• Consult your network administrator.
Causes and solutions
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