Troubleshooting - Husqvarna VIKING Designer Epic 3 User Manual

Troubleshooting

In this troubleshooting guide you will find solutions to the problems you may have with your machine. For further information
please contact your local authorized HUSQVARNA® VIKING® retailer who will be happy to help you.
General Problems
Bobbin alarm does not work
Thread cutter does not cut the thread
Fabric does not feed
Wrong stitch, irregular or narrow stitch
The needle breaks
The machine will not sew
Poor sewing/embroidery result
The sewing and embroidery machine screen and/or function
buttons do not respond to touch
When sewing in heavy and/or dense fabrics the machine
emits a distinct sound different from the sound normally
generated when sewing.
The camera lens is dirty/blurry
The projection is blurry
The Automatic Needle Threader Does Not Work Properly
The needle eye is too small for the thread
Are you using a specialty thread such as an "invisible" or
other stretchy thread, metallic or flat metallic thread or heavy
weight thread?
Clean lint from bobbin area and use only the original
HUSQVARNA® VIKING® bobbins designed especially for
this model.
Remove needle plate and clean lint from bobbin area.
Enable automatic thread cutter in the settings menu.
Make sure the machine is not set for Free-Motion sewing.
Make sure the feed teeth are not set to down in the settings
menu.
Deactivate twin needle or stitch width safety in the settings
menu.
Insert needle correctly as described, see page 32.
Use a needle suitable for selected fabric. See chart at page 36.
Check that all plugs are securely inserted into the machine
and the wall socket.
Use only accessories designed for your DESIGNER
EPIC™ 3 machine.
Follow the on-screen recommendations.
The sockets and function buttons on the machine can be
sensitive to static electricity. If the screen does not respond to
touch, turn the machine OFF and then ON again. If the
problem persists, contact your authorized HUSQVARNA®
VIKING® retailer.
The sound is not an indication of malfunction. The machine
is equipped with a pulsating needle piercing feature that helps
the needle to penetrate heavy and/or dense fabrics. The
sound is caused when the presser foot and fabric lift with the
needle. Increase the presser foot pressure to prevent the foot
from lifting.
If the sound does not seem to be related to the pulsating
needle piercing feature, contact your authorized
HUSQVARNA® VIKING® retailer for service.
If the Camera lens gets dirty or blurry please contact your
authorized HUSQVARNA® VIKING® retailer for service.
If the projection is blurry please contact your authorized
HUSQVARNA® VIKING® retailer for service.
Use a larger needle size or lighter weight thread. See chart at
page 36.
Specialty threads may not be caught correctly by the hook on
the automatic needle threader. If this happens, the needle will
not be threaded. Try using the automatic needle threader
again or thread the needle manually.
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