Troubleshooting - Husqvarna Viking Platinum Q 165 User Manual

Troubleshooting

You can correct many problems on your own. If you need additional help, contact your local, authorized
Platinum Q|165 retailer.
First check the following:
1. The AC power cord is properly connected and the power switch is turned on.
2. Confirm that all cables are properly seated into their connections.
3. Turn off the machine completely. Wait for at least ten seconds and then turn it back on.
If the above checks did not solve the problem, refer to the information below.
Skipped Stitches
The needle is damaged, dull,
bent, or installed improperly
Incorrect needle size
Fabric is too tight on the frame
Thread tension too tight
Corrective Measure(s)
• Replace the needle regularly, at least once per quilt. Use only the
recommended needle system.
• Always change the needle if the needle has struck any hard object
such as a straight pin, etc. The tip of the needle can become
damaged or burred, resulting in fabric damage as well as skipped
stitches, thread breakage, or shredding.
• Always change the needle if it has been hit, bumped or pulled off
center while maneuvering the machine about the quilt. A slightly
bent needle can be a major cause of skipped stitches.
• Use the proper size of needle for the work and thread being used.
Some battings and fabrics used in quilting may constrict or impede
the thread passing through the front groove of the needle. This
diminishes the loop lift required for stitch formation. Typically,
a larger needle will solve the problem. However, using certain
smaller sizes of needles and ball pointed needles solve some
specific problems. You will need to experiment to determine which
work best with your combination of fabric, thread, and batting.
• Loosen the pole tension on the frame. Fabric that is rolled too
tightly causes the fibers to separate and the fabric to bounce while
quilting. This reduces the needle friction on the thread, resulting in
a smaller thread loop or skipped stitches.
• Check bobbin case tension and then check top thread tension. (For
more information about adjusting tension, see Bobbin and Bobbin
Tension and Top Thread Tension in the Using Your Machine section
of this manual.)
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