No Hold Conference (N. H. Conf) - Nortel Meridian 1 Succession 1000M Installation And Configuration Manual

Page 542 of 562

No Hold Conference (N. H. Conf)

553-3011-210 Standard 1.00
Central Answering Position
Procedure 83
Making the CAP appear busy
1 Press Make Busy.
OR
For an M2616 CAP, place the handset in the cradle or press the
hookswitch.
The indicator comes on.
2 To cancel the Make Busy feature, press Make Busy again.
The indicator goes off.
This key allows you to add people to a conversation. The original party is not
put on hold as others are added.
Procedure 84
Adding a person to a call
1 You have answered a call from the ACD queue.
2 Press N. H. Conf.
3 Dial the number of the person to be added to the call.
OR
Press the appropriate Direct Station Select key.
The incoming call is not put on hold. You do not hear the phone ringing
and you can still talk to the caller.
4 The called person answers and is automatically connected to the
conversation.
5 You can repeat the process to add more people to the call.
OR
Press the Rls key to disconnect yourself from the call.
Note: The maximum number of people that you can add to a
conversation is four. This means that the total number of people in a
conference, including the originator of the conference, cannot exceed six.
October 2003
End of Procedure
End of Procedure