Introduction; About The Central Answering Position - Nortel Meridian 1 Succession 1000M Installation And Configuration Manual

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Introduction

About the Central Answering Position

553-3011-210 Standard 1.00
Central Answering Position
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other CAP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Forward and Busy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forced Camp-on/Priority Override . . . . . . . . . . . . . . . . . . . . . . . . .
This chapter contains the following information:
• overview of the Central Answering Position (CAP) feature
• descriptions of the CAP key layouts and key expansion modules
• procedures for installing and removing key expansion modules
• overlays used to configure the CAP on a TTY
• common CAP features and how to use them
The Central Answering Position (CAP) is an alternative to the M2250
attendant console, and must be a Meridian Digital 2616 or 2216 Automatic
Call Distribution (ACD) telephone. It provides many console features,
including responding to requests for information and transferring, parking,
and placing calls. If you choose to add an optional key expansion module(s),
the CAP also has Direct Station Select and Busy Lamp Field features.
The equipment required for a basic CAP is:
• an M2616 or M2216 ACD digital telephone
• an ACD Liquid Crystal Display (LCD) display
Note: With the M2616 CAP telephone, you must use an ACD display.
• optional key expansion module(s)
Up to two NT2K22XH Meridian key expansion modules can be used with the
CAP for a total of 60 keys (22 keys per module, plus 16 keys on the
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