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The information in this document is proprietary to Nortel Networks NA Inc. Trademarks NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.
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Installing the i2004 Internet Telephone Installing the i2004 Internet Telephone Internet Phone User Guide Nortel Networks...
The i2004 Internet Telephone – Emissions Class A Product The i2004 Internet Telephone – Introduction Installing the i2004 Internet Telephone Connecting the i2004 Internet Telephone Initializing the i2004 Internet Telephone Entering a DN Key Internet Phone User Guide Nortel Networks...
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Use only with a Nortel recommended, approved Limited Power Source; output rated: 16VAC, 500mA, 50/60Hz. Internet Phone User Guide...
– instantly. Nortel Networks has developed the i2004 Internet Telephone to work on your corporate local area network (LAN) to deliver voice over IP (VoIP) services. The i2004 Internet Telephone works in concert with your existing Centrex- or PBX- based telephone system (see Figure 1).
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6 Programmable feature keys with soft-labels Quit key Hold key Display Speaker 4 Softkeys Navigation Cluster Services key Outbox key Directory Inbox key Headset key with Handsfree key Mute key with LED with LED Volume Control Internet Phone User Guide Nortel Networks...
IP voice network, using a CAT-5 cable with an RJ45 connector. Step 3: Plug the AC power adapter into the base of the telephone, and plug the adapter into the nearest 120V AC (60 Hz) outlet. Internet Phone User Guide Nortel Networks...
Enter the initialization key sequence by pressing each of the four softkeys (located at the bottom of the display screen) once, pressing from left to right. Figure 3 Nortel Networks To enter the key sequence, press in order:...
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As you enter parameters manually, use the BKSPACE or CLEAR softkeys to edit the default entry. BkSpace will delete each character as the key is pressed. Clear will delete the entire entry. Internet Phone User Guide Nortel Networks...
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Enter value for “ S1 PORT” S2 ACTION Enter value for “ S1 ACTION” S2 RETRY COUNT Enter value for “ S1 RETRY COUNT” Your system platform may require additional parameters. See your system specific User Guide for details. Internet Phone User Guide Nortel Networks...
Figure 6 08/00 03:31pm Enter DNKey Entrer le code NA Clear BkSpc Exit Your system administrator may have assigned a password to your DN. If so, you will be prompted to enter the password. Internet Phone User Guide Nortel Networks...
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Basic Functions of the i2004 Internet Telephone Basic Functions of the i2004 Internet Telephone Internet Phone User Guide Nortel Networks...
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Basic Functions of the i2004 Internet Telephone Basic Functions of the i2004 Internet Telephone Basic Functions of the i2004 Internet Telephone Display Screen Softkeys Multiple Line Appearances Icons Basic Calls Making a Call Pre-Dialing Answering a Call Internet Phone User Guide Nortel Networks...
Telephone. These features are easily accessed by pressing the corresponding keys. Figure 7 Telephone Lines 6135559654 6135559870 Primary 6135559870 Line key 6135559870 10/06 03:23pm Main Information Area Chuck Jones 6544654 More Info. Icons Inspect Conf Transfer Softkey Labels Internet Phone User Guide Nortel Networks...
Pressing MORE… will provide one-button access to the remainder of the feature list (see Figure 8). Figure 8 6135559654 6135559870 6135559870 10/06 03:23pm Inspect Forward more... Internet Phone User Guide Nortel Networks...
MADN lines will display the same label across all terminals that share the line. Figure 9 MADN 6135559654 6135559870 – 2 line appearances 6135559870 of Primary Directory Number 6135559654 10/06 03:23pm Inspect Forward Internet Phone User Guide Nortel Networks...
Icon 6: This icon indicates that an active call has been put on Hold. In a group the icon will only blink if no other MADN members are active on the MADN group the icon will blink only if no other MADN members are active call. on the call. Internet Phone User Guide Nortel Networks...
2. Using your Headset key or Handsfree key Pre-Dialing: 1. Pre-dialing with your Handset 2. Pre-dialing with your Headset key or Handsfree key Figure 10 Line keys Handset Headset key with LED Handsfree key with LED Internet Phone User Guide Nortel Networks...
If you make an error while entering the phone number, you do not have to cancel the call. Just press the BKSPC softkey to delete the entered numbers individually, correct the entry, and complete your call. Figure 12 6135559654 6135559870 6135559870 04/17 03:23pm 6544654 Inspect BkSpc Exit Internet Phone User Guide Nortel Networks...
3. Press GOODBYE to end the current call, or press HOLD to place this caller on hold. 4. Press the appropriate LINE key to return to either caller. A short tone is heard to alert you to another incoming call. Internet Phone User Guide Nortel Networks...
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Inspect Confer Transfr Laura Whithead (transient 3 sec. CLID) 8315654 6135559654 Inspect Confer Transfr 6135559870 6135559870 6135559870 04/17 01:38pm Chuck Jones 6544654 Inspect Confer Transfr Skip to information about i2004 and network services – page 61 Internet Phone User Guide Nortel Networks...
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Installing the i2050 Software Phone Installing the i2050 Software Phone Internet Phone User Guide Nortel Networks...
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Step 1: Verify Hardware & Software Requirements 29 Step 2: Install the USB Audio Headset Step 3: Install i2050 Software Phone Application Step 4: Run the i2050 Configuration Tool Step 5: Start the i2050 and Enter a DN Key Troubleshooting Internet Phone User Guide Nortel Networks...
Installing the i2050 Software Phone Features Overview The i2050 Software Phone is a Voice over IP application that allows people to communicate over the LAN and WAN from their PCs. It combines the rich set of classic telephony services of the switch along with PC resident directory capabilities.
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• supports G.723, G.729 and G.711 codecs for a operation at a variety of network connection speeds Intuitive, user-friendly interface The intuitiveness of the i2050 Software Phone interface is based on its similarity and compatibility with the ergonomics of the i2004 Internet Telephone and Windows-based applications. Training investment with the i2004 and network applications presented using the i2004 are directly portable to i2050 use.
Finding the Information You Need The i2050 softphone functions on several Nortel Networks product lines. Users of the i2050 on all platforms can use the i2050 macros and softphone directory. In addition to this base functionality, IGW Access offers i2050 users several additional product-specific features.
Communications Server? • What is your DN Key? Next, use the following procedure when setting up the i2050 on IGW Access for the first time: 1. Verify your PC meets the hardware and software requirements of the i2050.
Installing the i2050 Software Phone Step 1: Verify Hardware and Software Requirements Minimum PC Requirements • Pentium Pro 200 MHz • 128 MB memory (for Windows 2000) • 64 MB memory (for Windows 98) • 55 MB free hard-drive space (all languages) •...
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Installing the i2050 Software Phone Installation Privileges As documented in the i2050 Help system, installation of the i2050 Software Phone on Windows 2000 requires the installer be either: • An administrator • A Power User with elevated privileges Installation uses a two step process where the installation first (step 1) extracts itself from the self-extracting setup.exe provided;...
Step 2: Install the USB Audio Headset Overview of USB Audio Kit Operation of the i2050 Software Phone requires the use of the Nortel Networks USB Audio Kit. The USB Audio Kit provides a high quality predictable audio interface which is highly optimized for telephony applications.
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Installing the i2050 Software Phone Steps to Install the USB Audio Headset 1. Connect the coiled lower cord to the headset cord with the Quick Disconnect connector. Ensure the Quick Disconnect is securely fastened. 2. Connect the headset cord to the RJ9 jack on the adapter.
Installing the i2050 Software Phone Step 3: Install the i2050 Software Phone Application Note: If you are upgrading an existing version of the i2050 software on your PC, log out and exit the application. You must un-install the old version (via Add/Remove Programs) before installing a new version of the i2050 software.
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The administrator can perform upgrades for the QoS service. When the Nortel Networks i2050 QoS Service is installed and running it can be viewed in Windows’ Services (In the Windows Control Panel, select Administrative Tools and then select Services).
Installing the i2050 Software Phone Step 4: Run the i2050 Configuration Tool You configure the i2050 Software Phone using the i2050 configuration utility. To start the configuration utility, select the following from the Start menu: Start>Programs>Nortel Networks>i2050 Software Phone>Configuration Tool The configuration utility has nine tabs listed below.
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Select this option if you are using a low speed connect to the connection. network When you select this option, the i2050 Software Phone reports to the communications server that G729 and G723 are the supported codecs. The communications server may select G711 later depending upon its programming.
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Software Phone. Since only Windows 2000 supports 802.1, this screen is not applicable to Windows 98 users. If you select the setting “ Automatic Detection” , the i2050 will decide if 802.1 QoS should be used. When you select this option, the i2050 will attempt to connect with 802.1q added to the packets.
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If your computer has more than one Ethernet card (and therefore more than one MAC address), click the Auto- Create button to cycle through the set of MAC addresses on your computer. Firmware Version Shows the software version of the i2050 Software Phone. Internet Phone User Guide Nortel Networks...
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Configuration Tool Tab - Listener IP Note: This screen is intended for expert users only. This screen identifies the IP addresses and ports where the i2050 Software Phone is listening for UNIStim traffic. You can use this screen to override the port assignments when there is a conflicting application on the computer.
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Enable option should be cleared. This disables the Trace feature. Configuration Tool Tab - About This screen identifies the version of the i2050 Configuration Utility. This always matches the version of the i2050 Software Phone application. Internet Phone User Guide...
To start the i2050, select the following from the Start menu: Start>Programs>Nortel Networks>i2050 Software Phone>i2050 Software Phone After you start the i2050, your i2050 Software Telephone will attempt to connect to the server (see Figure 14). Figure 14 Locating Server.._ If your telephone set cannot locate the server, it will automatically retry every two minutes.
Error 1931: The Windows Installer service cannot update the system file <filename> Description: You are trying to install i2050 Software Phone on an outdated version of the operating system. Action: To fix the problem, you may have to upgrade your operating system.
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Solving Connection Problems Item Description/action After you start the i2050, the The i2050 cannot obtain the IP address of the i2050 displays ‘ DHCP Communications Server from the DHCP server. server not available’ Find out from your system administrator if your network provides full DHCP.
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Basic Functions of the i2050 Software Phone Basic Functions of the i2050 Software Phone Internet Phone User Guide Nortel Networks...
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Basic Functions of the i2050 Software Phone Basic Functions of the i2050 Software Phone Basic Functions of the i2050 Software Phone User Interface Options Display Screen Softkeys Multiple Line Appearances Icons Basic Calls Making a Call Pre-Dialing Answering a Call...
The following section provides a brief description of how to use the graphical user interfaces of the i2050 to perform basic functions. More detailed information is available in the i2050 Help Contents. See page 27 to see how to access the i2050 Help Contents.
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‘ #’ key • Arrow keys map to navigation keys • Alt-V will paste or insert data to the interface (for example, you can copy a number from Outlook and paste it into the i2050 interface) Internet Phone User Guide Nortel Networks...
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Local Directory Interface -- The i2050’ s Directory Interface allows the user to maintain a personal directory for placing calls. The directory may be stored with the i2050 itself (by default in a local file named Directory.mdb); or linked to external directories. Linking to LDAP, Outlook, Windows Address Book (WAB) and ACT! directory types is supported.
Internet Phone. The interface includes a built-in display screen for ease of use. Note: To accommodate users of both the i2050 and the i2004, the figures in this section of the document have been drawn to simulate the i2004 screen.
Inspect, Forward and Do Not Disturb. Each available option is identified below the display screen. If your i2050 Software Telephone is programmed with more than four features (the number of softkeys available), additional features can be accessed through nested menu options.
LINE buttons. Line button labels display the associated phone number. The i2050 Software Telephone allows for multiple appearances of the same telephone line. You can have two line appearances of your primary directory number to facilitate call handling (see Figure 18).
Basic Functions of the i2050 Software Phone Icons The i2050 Software Telephone includes special icons that identify the status of each telephone line: ringing, on hold, or idle. Icon 1: This icon will appear when the telephone line is idle. In a MADN group, this icon indicates that all members in the MADN group are idle.
Basic Functions of the i2050 Software Phone Basic Calls The i2050 Software Telephone gives you multiple options to make a call. Each of these options is described in detail on the following pages (see Figure 19). Normal Dialing: • Select a line (by clicking on a LINE key or the HANDSFREE key) and then...
Basic Functions of the i2050 Software Phone Making a Call Making a Call 1. Be sure you are wearing your headset and that it is properly connected. 2. Click the HANDSFREE key to make a call on your primary line, or click on a LINE key to select another line.
Basic Functions of the i2050 Software Phone Pre-Dialing Pre-dialing allows you to verify the phone number dialed on the phone’ s display before completing your call. Pre-dialing a Call 1. Select the Software Phone window so that it is active.
Basic Functions of the i2050 Software Phone Answering a Call The calling party’ s name and number, if available, will be displayed on incoming calls if the telephone is idle (if the phone is holding a call, not on an active call, receiving Caller ID from another call, or in a functional area such as the Directory).
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Basic Functions of the i2050 Software Phone Call Waiting – Multiple Line Appearance If the new call is on the second line appearance of your primary line, your caller will not hear a busy signal, and the incoming call can be handled like any other call.
• This entry is added to this list by default during i2050 installation. • If the i2050 TSP is present then it does not need to be installed (added). If the i2050 TSP is not present in this list then press the Add… button.
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• The user opens Phone and Modem Options. • The user selects MakeCall from the i2050 icon in the system tray. • The user presses the edit button (a pencil icon beside the phone number field when the cursor is in the Phone Number field) from an i2050 Directory contact’...
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• Select Contacts within Outlook • Select a contact and right click; then select Call Contact… • If this is the first time using the i2050 as the dialer for this application; or if another TSP was being used previously then: o Press the Dialing Options…...
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Using Network Services with the i2004 or i2050 Phone Using Network Services with an i2004 or i2050 Phone Internet Phone User Guide Nortel Networks...
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Using Network Services with an i2004 or i2050 Phone Using Network Services with the i2004 or i2050 Phone Using Network Services with an i2004 or i2050 Phone SL-100 Features Placing and Retrieving a Call on Hold Transferring a Call Conferencing Calls...
However, the information also applies to the i2050 Software Phone interface. For more detailed help on using the i2050, please refer the online help tools. SL-100 Features Placing and Retrieving a Call on Hold This feature allows you to answer additional incoming calls or to hold a call until you are ready for the caller.
Using Network Services with the i2004 or i2050 Phone Transferring a Call Softkeys make transferring an active call to another telephone number simple. This feature allows you to transfer calls in several ways: • announcing your transferred call before releasing it, •...
Using Network Services with the i2004 or i2050 Phone Conferencing Calls Use call conferencing when you need to join several callers together. Your Internet Telephone allows you to establish conference calls by individually adding each phone number, or by conferencing active calls together (see Figure 25).
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Using Network Services with the i2004 or i2050 Phone Adding Additional Calls Adding additional callers to your active conference call is just as simple as using the softkey options (see Continuation of Figure 25). NOTE: The maximum number of people that can be conferenced in a call is limited by the bridge size provisioned on the switch.
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Using Network Services with the i2004 or i2050 Phone Adding on Incoming Calls to your Conference Your Internet Telephone allows you to easily connect two independent calls for an immediate three-way conference (see Figure 26). When pressing the CONFER softkey, your Internet Telephone will always seize an available line on your set.
Using Network Services with the i2004 or i2050 Phone Forwarding Calls A special softkey allows you to easily forward your calls. You can select the most recently ‘ forwarded to’ number, or change the number your calls are forwarded to (see Figure 27).
Using Network Services with the i2004 or i2050 Phone Inspect If your Internet Telephone has two or more line appearances, the Inspect feature is available. Inspect allows you to view information about a line without accessing it first. When you inspect a line, the call status and Caller ID information (if available) will display on your set.
Using Network Services with the i2004 or i2050 Phone Do Not Disturb Work at your desk uninterrupted with this feature on your Internet Telephone. Do Not Disturb (also known as Make Set Busy) prevents incoming calls from ringing on your set. Calls to numbers other than your primary line, such as MADN group numbers, won't ring on your set either, so ringing phones will not interrupt your work.
Using Network Services with the i2004 or i2050 Phone Message Waiting and Message Retrieval Your Internet Telephone will tell you when you have messages in your voice mailbox if you subscribe to voice mail services from your local telecommunications provider. Your display will provide a message (‘ Message Waiting’...
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Using Network Services with the i2004 or i2050 Phone If your Internet Telephone is provisioned with a network-based messaging application, connecting to your mailbox is as easy as pressing the INBOX key. To check for messages 1. Press INBOX – ‘ Inbox’ , ‘ Messages’ and the CALL softkey will appear on the display.
Using Network Services with the i2004 or i2050 Phone Call Park Your Internet Telephone allows you to temporarily hold a call so it can be retrieved from another set with the single press of a softkey even if you do not know in advance where you will be retrieving the call (see Figure 32).
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Using Network Services with the i2004 or i2050 Phone When your phone is idle 1. Press the UNPARK softkey. 2. Enter the telephone number of the line where the call was parked. 3. Press the OK softkey. The primary line will be used to capture the call.
Using Network Services with the i2004 or i2050 Phone Call Pickup Internet Telephone users that are in the same Call Pickup group can answer ringing calls from other sets in their pickup group (see Figure 34). The system administrator establishes these pickup groups. You may want to check with your system administrator to determine if your set is part of a pickup group and to determine the other users in your group.
Using Network Services with the i2004 or i2050 Phone Ring Again In busy offices, it can be difficult to reach your party without getting a busy signal. Ring Again (also known as Automatic Call Back) will notify you when the number you are trying to call becomes available (see Figure 35).
Using Network Services with the i2004 or i2050 Phone Privacy and Privacy Release Typically, lines in a MADN group can be shared by several users, and more than one user can access a call at the same time. To ensure privacy on sensitive calls, the Privacy feature prevents others in your MADN group from joining your call.
Using Network Services with the i2004 or i2050 Phone Speed Call - Programming You can assign 1- and 2-digit codes to specific numbers to perform speed calling. Your Internet Telephone uses softkeys to make this task simple (see Figure 37).
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Using Network Services with the i2004 or i2050 Phone Speed Call – Abbreviated Dialing Now that your set is programmed, placing a call with Speed Call is simple. When your phone is idle 1. Lift the handset (or press HEADSET or HANDSFREE).
Using Network Services with the i2004 or i2050 Phone IGW Access Features Outbox and Redial Your Internet Telephone is equipped with an Outbox feature which logs the last ten dialed numbers. You may access your Outbox list to display and redial any listed number by using your softkeys.
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Using Network Services with the i2004 or i2050 Phone Figure 38 User presses Down navigation key four times 6135559654 6135559654 6135559870 6135559870 6135559870 6135559870 Redial Redial 7259471 7259471 45876 45876 Laura Whitehead Laura Whitehead Call View AddDir Exit Call View...
Using Network Services with the i2004 or i2050 Phone Incoming Callers List Your Internet Telephone includes an Incoming Callers List, which displays caller information for recently received calls. A softkey on your set will identify the number of callers in your Callers List, and your screen will display the caller’ s name and phone number and the date and time of the call (see Figure 39).
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Using Network Services with the i2004 or i2050 Phone Figure 39 6135559654 6135559870 6135559870 10/27 06:00pm Inspect 10 Calls Forward More 6135559654 6135559870 6135559870 10 of 10 10/27 06:00pm 6133333859 Joe Smith Tue, Oct 26 03:00pm CallBck Delete Exit More User presses down navigation key.
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Using Network Services with the i2004 or i2050 Phone Incoming Callers List – CallBack and AddDir Press CALLBCK while viewing the Callers List to place a call to the displayed party. In many business environments, the displayed number must be edited before you are able to complete a call.
Using Network Services with the i2004 or i2050 Phone Personal Directory Your Internet Telephone is equipped with a Personal Directory which is accessed by pressing the DIRECTORY key on your set. Because your Personal Directory is stored on the server that manages your Internet Telephone, your directory is saved even if your set loses power.
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Using Network Services with the i2004 or i2050 Phone Figure 40 User presses Directory key 6135559870 6135559870 6135559870 6135559870 6135559870 6135559870 05/23 10:20am 05/23 10:22am Directory Add Entry TPS Directory 6785559328 Enter Name Chuck Jones Heather Chute Call Edit Exit...
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Using Network Services with the i2004 or i2050 Phone Personal Directory – Abbreviated Dialing The Personal Directory available with your Internet Telephone makes abbreviated dialing simple. Because your directory lists names as well as numbers, there are no codes to remember.
Using Network Services with the i2004 or i2050 Phone Services Key You can customize several settings on your Internet Telephone through the SERVICES key (the key with a globe on it). Pressing SERVICES accesses a series of nested menus which allows you to view and/or change the set's language, time zone, display appearance, and other phone options.
Using Network Services with the i2004 or i2050 Phone Changing Language Your Internet Telephone is equipped to display commands and other screen options in two different languages: English and French. The Services menu allows you to change the language used by your set.
Using Network Services with the i2004 or i2050 Phone Changing Phone Options The Phone Options menu in Services allows you to customize the display and ringing of your Internet Telephone. Menu options include: Display Contrast, Time Zone, Timed Display, Incoming Call Alert, and Bandwidth.
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Using Network Services with the i2004 or i2050 Phone Users of the Internet Telephone can choose the way the phone identifies incoming calls. Available options include typical ringing, a single burst tone, or no audible indication at all. To change Incoming Call Alert 1.
Using Network Services with the i2004 or i2050 Phone Using Session Features The Session menu in Services provides for logging off your Internet Telephone, resetting the telephone terminal, and establishing a new password or changing an existing password. To Log Out 1.
Using Network Services with the i2004 or i2050 Phone Setting or Changing your Password To establish a password 1. Press SERVICES. 2. Use your navigation keys to choose Session and press SELECT. 3. Use your navigation keys to choose Change Password and press SELECT.
Using Network Services with the i2004 or i2050 Phone Viewing Network Info The Network Info menu provides the user with specific information about the Internet Telephone, including the terminal address, TPS address, and firmware version. The terminal address information contains the public IP address and port (labeled Pub and separated by a colon), the private IP address (labeled Priv) and the MAC address (labeled MAC).
Using Network Services with the i2004 or i2050 Phone Changing Display Formats Users can change the format of time and date displays on the Internet Telephone. Time displays include a 12-hour clock, twenty-four-hour clock and French time format. Date displays include the month appearing in text or numeric form in the following formats: MM/DD, DD/MM, Mon DD and DD Mon.