Emergency; Headset Interface - Nortel M2216ACD User Manual

Agent features: Emergency Headset interface

Emergency

When you have an urgent or abusive call:
∫
Emergency
Note: The Display shows information about the call. Write down this information
before you press

Headset interface

P
P
Note: Please be sure to consult your headset manufacturer's guidelines for further
information.
16
Press Emergency. The indicator flashes
while your supervisor is called. When your
supervisor is connected, the
lights steadily and you have a
three-way conference.
for future reference.
Emergency
To change the headset interface to accept
the correct headset type:
1. Press Program.
2. To select the correct headset type, Dial:
•
⁄
•
¤
•
‹
Note: For other manufacturers, try
and
¤ ¤
your headset.
Press
Program
exit.
LCD indicator
(Plantronics, ACS, etc.)
(Liberation, VXI, etc.)
for handset.
to determine which works best for
to save the changes and
⁄