Example Of Agent Telephone Set - Nortel Meridian SL-100 Reference Manual

5-24 Basic set operation
Figure 5-4xxx

Example of agent telephone set

LEGEND:
ACDNR
CLSUP
DN
EMK
LOB
INCALLS key
The INCALLS key is always Key 1 (the bottom feature key) on the M2216,
M2216-1 and M2216-2. The INCALLS key is the only means by which
ACD calls can be answered at an ACD agent position. The INCALLS key
cannot be used to originate calls.
Secondary Directory Number key
The Secondary Directory Number key allows the agent to originate calls.
555-4001-114 Standard 10.02 November 1999
Automatic Call Distribution Not Ready
call supervisor
directory number
Emergency Key
line of business code
Program
LOB
EMK
CLSUP
ACDNR
Make Set Busy
Secondary DN
ACD
(INCALLS)