Nortel Meridian SL-100 Reference Manual page 302

18-4 List of terms
Batch Change Supplement (BCS)
Prior to BCS36, a DMS-100 Family release.
BCS
See Batch Change Supplement.
CAG
See Call Agent key.
Call Agent key (CAG)
The Call Agent key allows the supervisor to establish direct communication
with agents. This key is used in conjunction with observe agent and agent
status lamp.
CFB/CFD Per Key Destination
This feature allows the user to assign different forwarding DNs to the keys
specified in the KEYLIST of the CFB/CFD feature. This is done by using
the control type of "K" for Per Key.
Calling Party Name Display (CPND)
This feature enables the name of the calling party to display on the called
party's phone set.
Call Pickup (CPU)
This feature allows the user to answer calls for other people in the group.
Call Processing Busy (CPB)
CPB is a state in which call processing is taking place, and the equipment
involved cannot be seized for maintenance.
Call Supervisor (CLSUP)
The Call Supervisor key establishes a direct communication between the
agent and the supervisor. The key acts as an autodial to the supervisor and
as a terminating directory number for calls from the supervisor. The
corresponding supervisor key is the Answer Agent Key (AAK).
Call Supervisor-Different (CLSUP-DIFF)
The Call Supervisor-Different key allows an agent's calls to be directed to a
specific supervisor regardless of the ACD group with which the agent is
associated.
Call Supervisor-Make Set Busy (CLSUP-MSB)
This feature allows the agent to override a make set busy condition on the
supervisor's set when CLSUP is used to call the supervisor.
carriage return (CR)
same as pressing the RETURN key
555-4001-114 Standard 10.02 November 1999