ZyXEL Communications Internet Security Gateway ZyWALL 2 Series User Manual page 528

ZyWALL 2 Series User's Guide
Problems with the LAN Interface
PROBLEM
Cannot access Check your Ethernet cable type and connections. Refer to the Quick Start Guide for LAN
the ZyWALL connection instructions.
from the LAN.
Make sure the computer's Ethernet adapter is installed and functioning properly.
Cannot ping Check the 10M/100M LAN LEDs on the front panel. One of these LEDs should be on. If
any computer they are both off, check the cables between your ZyWALL and hub or the station.
on the LAN.
Verify that the IP address and the subnet mask of the ZyWALL and the computers are
on the same subnet.
Problems with the WAN Interface
PROBLEM
Cannot get The ISP provides the WAN IP address after authentication. Authentication may be through
WAN IP the user name and password, the MAC address or the host name. Use the following
address from corrective actions to make sure the ISP can authenticate your connection.
the ISP.
You need a username and password if you're using PPPoE or PPTP encapsulation. Make
sure that you have entered the correct Service Type, User Name and Password (the
user name and password are case sensitive). Refer to the WAN Screens chapter (web
configurator) or the Internet Access chapter (SMT).
If your ISP requires MAC address authentication, you should clone the MAC address from
your computer on the LAN as the ZyWALL's WAN MAC address. Refer to the WAN
Screens chapter (web configurator) or the WAN and Dial Backup Setup chapter (SMT). It
is recommended that you clone your computer's MAC address, even if your ISP presently
does not require MAC address authentication.
If your ISP requires host name authentication, configure your computer's name as the
ZyWALL's system name. Refer to the Wizard Setup chapter (web configurator) or the
General Setup chapter (SMT).
A-2
Chart 3 Troubleshooting the LAN Interface
Chart 4 Troubleshooting the WAN Interface
CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting