A Newly Installed Hard Disk Drive Is Not Recognized; Multiple Hard Disk Drives Fail - Avaya Aura S8800 Maintaining

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A newly installed hard disk drive is not recognized

Troubleshooting steps

Procedure

1. Check the amber status LED for the hard disk drive.

2. If the LED is lit, remove the drive from the bay, wait 45 seconds, and reinsert the

3. Check the green activity LED and the amber status LED for the hard disk drive:

4. If the application provides information about the RAID status, access that

5. Connect a customer-provided keyboard, mouse, and monitor to the server and

Maintaining the Avaya S8800 Server for Avaya Aura

drive. Make sure that the drive assembly connects to the hard disk drive

backplane.

• If the green activity LED is flashing and the amber status LED is not lit, the

drive is recognized by the RAID controller and is working correctly.

• If the green activity LED is flashing and the amber status LED is flashing slowly,

the drive is recognized by the RAID controller and is rebuilding.

• If neither LED is lit or flashing, check the hard disk drive backplane (go to next

step).

• If the green activity LED is flashing and the amber status LED is lit, replace the

drive. If the activity of the LEDs remains the same, go to the next step. If the

activity of the LEDs changes, return to step 1.

information.

check the application syslog for errors.

on page 25

on page 26

SIP Enablement Services

Troubleshooting hard disk drives

November 2009

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