How To Get Information, Help, And Technical Assistance; Ibm Websites For Help, Services, And Information - IBM Storwize V7000 Unified Problem Determination Manual

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How to get information, help, and technical assistance

If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
Information
IBM maintains pages on the web where you can get information about IBM
products and fee services, product implementation and usage assistance, break and
fix service support, and the latest technical information. For more information,
refer to Table 4.
Note: Available services, telephone numbers, and web links are subject to change
without notice.
Help and service
Before calling for support, be sure to have your IBM Customer Number available.
If you are in the US or Canada, you can call 1 (800) IBM SERV for help and
service. From other parts of the world, see http://www.ibm.com/planetwide for
the number that you can call.
When calling from the US or Canada, choose the storage option. The agent decides
where to route your call, to either storage software or storage hardware, depending
on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the
software or hardware option when calling for assistance. Choose the software
option if you are uncertain if the problem involves the Storwize V7000 Unified
software or hardware. Choose the hardware option only if you are certain the
problem solely involves the Storwize V7000 Unified hardware. When calling IBM
for service regarding the product, follow these guidelines for the software and
hardware options:
Table 4. IBM websites for help, services, and information
Website
IBM home page
Directory of worldwide contacts
Support for Storwize V7000 (2076)
Support for Storwize V7000 Unified
(2073)
Support for IBM System Storage
and IBM TotalStorage products
Address
http://www.ibm.com
http://www.ibm.com/planetwide
www.ibm.com/storage/support/storwize/v7000
www.ibm.com/storage/support/storwize/v7000/
unified
www.ibm.com/storage/support/
xxv
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