How To Get Information, Help, And Technical Assistance - IBM Storwize V3700 Quick Installation Manual

v A detailed description of any information that should be changed

How to get information, help, and technical assistance

If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
Information
IBM maintains pages on the web where you can get information about IBM
products and fee services, product implementation and usage assistance, break and
fix service support, and the latest technical information. For more information,
refer to Table 4.
Note: Available services, telephone numbers, and web links are subject to change
without notice.
Help and service
Before calling for support, be sure to have your IBM Customer Number available.
If you are in the US or Canada, you can call 1 (800) IBM SERV for help and
service. From other parts of the world, see http://www.ibm.com/planetwide for
the number that you can call.
When calling from the US or Canada, choose the storage option. The agent decides
where to route your call, to either storage software or storage hardware, depending
on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the
hardware option when calling for assistance. When calling IBM for service
regarding the product, follow these guidelines for the hardware option:
Software option
Hardware option
In the US and Canada, hardware service and support can be extended to 24x7 on
the same day. The base warranty is 9x5 on the next business day.
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Storwize V3700: Quick Installation Guide
Table 4. IBM websites for help, services, and information
Website
Directory of worldwide contacts
Support for Storwize V3700 (2072)
Support for IBM System Storage
and IBM TotalStorage products
Identify the Storwize V3700 product as your product and supply your
customer number as proof of purchase. The customer number is a 7-digit
number (0000000 to 9999999) assigned by IBM when the product is
purchased. Your customer number should be located on the customer
information worksheet or on the invoice from your storage purchase. If
asked for an operating system, use Storage.
Provide the serial number and appropriate 4-digit machine type. For
Storwize V3700, the machine type is 2072.
Address
http://www.ibm.com/planetwide
www.ibm.com/storage/support/storwize/v3700
www.ibm.com/storage/support/