Recovering From An Nfsd Service Error; Recovering From An Scm Error - IBM Storwize V7000 Unified Problem Determination Manual

Procedure
1. Verify that the node that the multipathd event occurred against is the passive
management node. If the node that experiences the multipathd problems is the
active node, then perform the management node failover procedure. See
"Performing management node role failover on a "good" system" on page 184.
2. Reboot the file module. See "Rebooting a file module" on page 91.
Diagnosing a multipath event
The multipath -ll command verifies that all storage devices are either active or
not active.
The following output shows that all storage devices are active.
[root@yourmachine.mgmt001st001 ~]# multipath -ll
array1_sas_89360007 (360001ff070e9c0000000001989360007) fm-0 IBM,2073-720
[size=3.1T][features=1 queue_if_no_path][hwhandler=0][rw]
\_ round-robin 0 [prio=50][active]
\_ 6:0:0:0 sdb 8:16 [active][ready]
\_ round-robin 0 [prio=10][enabled]
\_ 8:0:0:0 sdg 8:96 [active][ready]
array1_sas_89380009 (360001ff070e9c0000000001b89380009) fm-1 IBM,2073-720
[size=3.1T][features=1 queue_if_no_path][hwhandler=0][rw]
\_ round-robin 0 [prio=50][active]
\_ 6:0:0:2 sdd 8:48 [active][ready]
\_ round-robin 0 [prio=10][enabled]
\_ 8:0:0:2 sdi 8:128 [active][ready]
The following output shows that the storage devices are not active.
[root@kd27lf6.mgmt002st001 ~]# multipath -ll
mpathq (360050768029180b06000000000000007) dm-8 IBM,2145
size=2.5G features='1 queue_if_no_path' hwhandler='0' wp=rw
| `- 5:0:0:7 sdr 65:16 failed ready running
`- 6:0:0:7 sdi 8:128 failed ready running
mpathp (360050768029180b06000000000000005) dm-3 IBM,2145
size=2.5G features='1 queue_if_no_path' hwhandler='0' wp=rw
| `- 5:0:0:5 sdp 8:240 failed ready running
`- 6:0:0:5 sdg 8:96 failed ready running
The output [active][ready] identifies an active device. The output failed ready
running identifies a device that is not active.

Recovering from an NFSD service error

Use this procedure to recover from an NFSD service error.
About this task
This recovery procedure starts the NFSD when it is down.
Procedure
1. Log in as a CLI user with privileged authority.
2. Issue the sc service nfsd start command.
3. If the problem persists, restart the node.
4. If the restart action does not resolve the issue, contact the next level of support.

Recovering from an SCM error

Use this procedure to recover from a service configuration management (SCM)
error.
Chapter 7. Recovery procedures
407