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v Go to the feedback form on the website for the Storwize V3700 Information
v Send your comments by email to starpubs@us.ibm.com. Include the following
How to get information, help, and technical assistance
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
Information
IBM maintains pages on the web where you can get information about IBM
products and fee services, product implementation and usage assistance, break and
fix service support, and the latest technical information. For more information,
refer to Table 4.
Note: Available services, telephone numbers, and web links are subject to change
without notice.
Help and service
Before calling for support, be sure to have your IBM Customer Number available.
If you are in the US or Canada, you can call 1 (800) IBM SERV for help and
service. From other parts of the world, see http://www.ibm.com/planetwide for
the number that you can call.
When calling from the US or Canada, choose the storage option. The agent decides
where to route your call, to either storage software or storage hardware, depending
on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the
hardware option when calling for assistance. When calling IBM for service
regarding the product, follow these guidelines for the hardware option:
xviii
Storwize V3700: Quick Installation Guide
Center at pic.dhe.ibm.com/infocenter/storwize/v3700_ic/index.jsp?topic=/
com.ibm.storwize.v3700.doc/feedback_v3700.htm. You can use the form to enter
and submit comments. You can browse to the topic in question and use the
feedback link at the very bottom of the page to automatically identify the topic
for which you have a comment.
information in your email:
– Publication title
– Publication form number
– Page, table, or illustration numbers that you are commenting on
– A detailed description of any information that should be changed
Table 4. IBM websites for help, services, and information
Website
Directory of worldwide contacts
Support for Storwize V3700 (2072)
Support for IBM System Storage
and IBM TotalStorage products
Address
http://www.ibm.com/planetwide
www.ibm.com/storage/support/storwize/v3700
www.ibm.com/storage/support/
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