Usb Software Upgrade Failure - Avaya Scopia XT7000 Series Deployment Manual

Troubleshooting the Avaya Scopia
The application is saved as a security exception. You can open it in future by double-clicking
it, as you would any registered application.
Solution
1. After the application fails to run, navigate to System Settings > Security and Privacy.
2. Run the last blocked application.
Related links
Troubleshooting the Avaya Scopia

USB Software Upgrade Failure

The software upgrade from the USB drive fails.
Firstly, verify that a password has not been set for the software upgrade.
Secondly, ensure that your upgrade path is supported.
Beginning with this release, the XT Series only accepts verified signed software packages. To
downgrade the XT Series to a previous version, you must manually disable the verification. In
recovery mode, you cannot upgrade an XT Series using an unsigned package. You must use a
signed package to upgrade the XT Series in recovery mode, then disable the verification and use
the unsigned package in normal mode.
Table 67: Supported Combinations with Signed/Unsigned Packages
XT Mode
Upgrade done by:
A signed package:
9.0 or higher
An unsigned
package (lower
than 8.3 or with a
_U suffix)
Send the log file to your local customer support representative.
1. Remove the USB drive from the USB port of the Avaya Scopia
2. Connect the USB drive to a computer.
3. Locate the upgrade.log file on the flash drive.
4. Send the log file to your local customer service representative.
7
*By default, the unsigned software package is not accepted. You can force the system to accept an unsigned package
January 2017
® XT Series
®
XT Series
Recovery Mode
PC/Management USB
Accepted XT >= 9.0:
Accepted
XT < 9.0: Not
accepted
XT <= 8.3.x: Accepted
XT >= 9.0: Not accepted
by setting "Verify Signature" to No.
Avaya Scopia
Comments on this document? infodev@avaya.com
on page 220
PC/Management
Accepted
®
XT Series Deployment Guide
Normal Mode
USB/AT/WEB
XT >= 9.0:
Accepted
XT < 9.0: Not
accepted
XT <= 8.3.x: Accepted
7
XT >= 9.0: Not accepted
®
XT Series
252