Retrieving Screen Link And Mobile Link Logs - Avaya Scopia XT7000 Series Deployment Manual

3. Select Create.
4. Wait for the system to create the log package file and display the link for downloading this
file.
5. Select the link to download the log package file onto the computer.
When downloading an existing log package file, the system displays an alert and prompts
the user to create a new file if the existing file is outdated. A file is considered outdated if it is
older than two hours.
6. Send the file to your customer support representative.
Related links
Retrieving XT Series Logs

Retrieving Screen Link and Mobile Link Logs

About this task
This procedure explains how to retrieve some Screen Link and Mobile Link log files from the Avaya
®
Scopia XT Series and some Screen Link and Mobile Link log files from the Scopia Desktop client.
Procedure
1. Right-click the Scopia XT Desktop icon
Figure 168: Selecting Settings from the system tray menu
The Windows Explorer window opens.
January 2017
Figure 167: Retrieving system logs
on page 221
®
Avaya Scopia XT Series Deployment Guide
Comments on this document? infodev@avaya.com
and select Open Log Folder.
Retrieving XT Series Logs
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