Retrieving System Logs - Avaya Scopia XT7000 Series Deployment Manual

Troubleshooting the Avaya Scopia
3. Reproduce the problem you want to report to customer support.
4. Stop retrieving logs by selecting Stop Netlog.
5. To access the logs, select Download NetLog captured files.
6. Enter the username and password. The default username is CustomerSupport and
password is 5678.
To change this login information, see
page 221.
7. Select the NetLog file to download it to your computer.
Related links
Retrieving XT Series Logs

Retrieving System Logs

About this task
This procedure explains how to retrieve system log files of the Avaya Scopia
system activities and memory dump.
Before you begin
Enable the system log and profiler functionality (see
Initialization on page 221).
Only enable these options while reporting the problem, as they can affect system performances if
permanently enabled.
Procedure
1. Access the XT Series web interface, as described in
page 80.
2. From the XT Series web interface, select Diagnostics > Utilities > Customer Support
Package.
January 2017
® XT Series
Enabling System Logs and Remote Initialization
Figure 166: Downloading Netlog files
on page 221
®
Avaya Scopia XT Series Deployment Guide
Comments on this document? infodev@avaya.com
Enabling System Logs and Remote
Accessing XT Series Web Interface
on
®
XT Series internal
on
224