Resolving Xt Remote Control Unit Problems; Resolving Download Problems - Avaya Scopia XT7000 Series Deployment Manual

Resolving XT Remote Control Unit Problems

Problem
The XT Remote Control Unit does not function.
Low battery power
Solution
Replace the battery, as described in Avaya Scopia
Remote Control Unit's battery power is low, an icon appears in the system menus letting you know
that you should replace the battery:
•
Half-charged Battery
•
Low Battery
XT Remote Control Unit code
Solution
If the battery power is not low, configure the XT Remote Control Unit code on the XT Codec Unit to
the same number that it is set on the XT Remote Control Unit, as described in
Remote Control Unit
If you still experience problems, reconfigure the XT Remote Control Unit code to be a number
between 01-04, inclusive.
Related links
Troubleshooting the Avaya Scopia

Resolving download problems

Problem
You cannot download the Avaya Scopia
Cause
The Yosemite (or higher) operating system does not allow you to download packages obtained from
outside of the Apple Mac Applications store.
Solution
1. On your Mac, use the Finder tool to locate the application that you want to open.
Do not use Launchpad to locate the application.
2. Press Control and click the application icon.
3. From the Shortcut menu, select Open.
January 2017
on page 76).
®
XT Series
®
XT Control installation package.
Avaya Scopia
Comments on this document? infodev@avaya.com
Resolving XT Remote Control Unit Problems
®
XT Series Installation Guide. When the XT
on page 220
®
XT Series Deployment Guide
Pairing an XT
251