Usb Software Upgrade Failure - Avaya Scopia XT Series Deployment Manual

Troubleshooting the Avaya Scopia
2. From the Verify Signature menu, select No.
3. Click Save.
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Troubleshooting the Avaya Scopia

USB Software Upgrade Failure

The software upgrade from the USB drive fails.
Firstly, verify that a password has not been set for the software upgrade.
Secondly, ensure that your upgrade path is supported.
Beginning with this release, the XT Series only accepts verified signed software packages. To
downgrade the XT Series to a previous version, you must manually disable the verification. In
recovery mode, you cannot upgrade an XT Series using an unsigned package. You must use a
signed package to upgrade the XT Series in recovery mode, then disable the verification and use
the unsigned package in normal mode.
Table 68: Supported Combinations with Signed/Unsigned Packages
XT Mode
Upgrade done by:
A signed package:
9.0 or higher
December 2017
® XT Series
Figure 182: Enabling remote access to the XT Series
®
XT Series
Recovery Mode
PC/Management USB
Accepted XT >= 9.0:
Accepted
XT < 9.0: Not
accepted
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PC/Management
Accepted
Normal Mode
USB/AT/WEB
XT >= 9.0:
Accepted
XT < 9.0: Not
accepted
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