Symptom 5: On A Recently Migrated System, A User Cannot Log In To The Mailbox Or Callpilot Does Not Recognize A User Receiving An Incoming Call; Nortel Callpilot; Troubleshooting Reference Guide; Nn44200-700 01.05 Standard - Nortel CallPilot NN44200-700 Troubleshooting Manual

Symptom 5: On a recently migrated system, a user cannot log in to the mailbox or CallPilot does not
Diagnostic steps
transaction log file
3
Does the problem still exist?
Symptom 5: On a recently migrated system, a user cannot log in
to the mailbox or CallPilot does not recognize a user receiving an
incoming call
Diagnostic steps
Check user's class of service
1 On Meridian Mail, determine if the user
had a personal Class of Service (COS).
You can also verify this by checking the
migration transaction log file
(MigTransaction.log) in the
D:\nortel\MPCX\migration\ folder on the
CallPilot server.
Note: Before you migrate Meridian Mail
users to CallPilot, you must reassign the
personal COS to a dummy COS. Refer to
the Meridian Mail System Administration
Guide (NN44200-601) for information on
adding and reassigning COSs. CallPilot
does not migrate personal COSs and users
with personal COSs.
Check user's mailbox number.
Copyright © 2007, Nortel Networks
.
recognize a user receiving an incoming call 147
Resolution
Note: Older CallPilot releases do not
support the automatic log file backup.
Nortel recommends that you back up the
log file manually each time you finish a
migration tape.
B
C
Resolution
D
Note: Before you recreate a user, ensure
that the user's DN has not already been
assigned to another user. CallPilot does not
allow duplicate DNs.
E

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.0 26 June 2007
If you did not find the error message
provided in step 2, contact your Nortel
technical support representative for
assistance.
Contact your Nortel technical support
representative for assistance.
If the user does not have a personal COS,
go to the next step. Otherwise, perform
one of the following tasks:
• Again collect the user data from
Meridian Mail after reassigning the
user COS. Perform the user migration
again.
• Use CallPilot Manager to add the
non-migrated users to the CallPilot
system. Refer to the CallPilot
Administrator's Guide.
If the user has a mailbox number that is
more than three digits in length, go to the
next step.