Nortel CallPilot NN44200-700 Troubleshooting Manual page 132

132 Chapter 6 Application troubleshooting
Symptom 1: CallPilot answers calls, but voice services are not available
Diagnostic steps
Perform basic checks.
1 Check the DS30X cable connected to
the MGate card on the switch.
2 Check the MGate card.
3 Check if CallPilot is configured with
the correct TNs.
Check the DS0s and DSPs.
4 Check if the DS0s and DSPs are in
service and accepting calls. Refer
to the Server Maintenance and
Diagnostics guide that applies to your
server type.
Verify the switch configuration.
5
In the switch administration console,
load overlay 32 (LD 32) and verify
that the status of the defined DS0
channels is either Idle or Login.
Check the server IP address.
6 Check if the IP address of the
CallPilot server has been changed
since the last restart.
Verify the MGate card version and
placement.
7 If the system uses an MGate card on
an Option 11 switch, verify that:
• The MGate card has the
NTRB18CA part number.
• The card is installed in the correct
slot.
• The card from the I/O panel is
installed correctly.
Copyright © 2007, Nortel Networks
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Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Ensure that the DS30X cable is not
defective, the MGate card operates
properly, and CallPilot is configured
with the correct TNs.
If the DS0s and DSPs are not active,
verify the switch configuration.
If the DS0s and DSPs are active,
but voice services are not available,
verify the prompt installation. Refer to
the Configuration and Testing Guide
that applies to your switch.
If the channels were disabled, use
overlay 32 (LD 32) to enable them.
Ensure that the channels were
not disabled because of a prior
maintenance task.
If the IP address was changed, shut
down and restart the CallPilot server.
If the MGate card has a different
part number, replace it with an
NTRB18CA card.
If the MGate card is not installed in
the correct slot, then install it in a
slot that is consistent with the switch
programming requirements.