1005R Server - Nortel CallPilot NN44200-700 Troubleshooting Manual

Trouble
The system ELAN or
CLAN are not working,
even though they are
detected and displayed
in the operating system
control panel.
The hard drives have
intermittent problems and
media errors.

1005r server

The 1005r server is based on an Intel Langley Irwindale server platform with
advanced self-troubleshooting mechanisms. You can troubleshoot errors
by observing multiple areas:
•
•
•
If the system is powered on, you can access error reporting using the
CallPilot image CD/DVD SEL viewer tool (if the system does not boot into
Windows). This tool reports all hardware events and saves them as a text
file on a USB media.
Copyright © 2007, Nortel Networks
.
Action
Enable the NIC controllers in the BIOS, and ensure that the BIOS
settings are correct.
Open a DOS command prompt window and type ipconfig /all.
The ipconfig command displays the MAC addresses. If the MAC
addresses are missing or are the same, the MAC addresses are not
programmed. Return the SBC card to the factory.
Provide the serial number to Nortel support to check if your drive is
still covered by the warranty. The serial number provides the history
of the hard drive.
Open the RAID utility and check the status of each drive by looking
at the logical level and physical level. Ensure that no media or
surface errors are present.
Open the Checkdisk utility in the operating system and run it to
detect other type of hard drive errors.
Ensure that the firmware version of the RAID controller is valid.
Refer to either the 703t or 1002rp Server Maintenance and
Diagnostics guide for valid RAID configurations.
Visual – front or rear panel LEDs
Audio or Sound – beeps or increased fan noise pitch
Software – remotely using network intelligent modules (SNMP and/or
event logs).
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
1005r server 41