Nortel CallPilot NN44200-700 Troubleshooting Manual page 142

142 Chapter 6 Application troubleshooting
Diagnostic steps
6 Go to the CallPilot Manager login
page.
7
Does the problem still exists?
Symptom 9: CallPilot Manager users cannot connect to the CallPilot
server
Diagnostic steps
1 When you try to log in to CallPilot
Manager, the following message
appears: "Failed to connect to
the CallPilot server. Check server
information and try again. If this
problem persists, the server may be
improperly configured."
2 Verify the System event log and look
for the following events: 3870, 7023,
and 7001.
3 Verify the Application event log and
look for the following events: 41504,
41550, and 41506.
4 Try to log in to CallPilot Manager.
5
Does the problem still exist?
Copyright © 2007, Nortel Networks
.
Resolution
O
P
Q
Resolution
The System and Application log events point to
a problem related to the CallPilot server name.
The name of your CallPilot server already exists
on the network. To solve this problem, proceed
as follows:
A
B
C
Contact your Nortel technical support
representative for assistance.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
The available services appear in the
right pane.
In the right pane, right-click IIS Admin
Services, and then click Restart on
the shortcut menu.
The Restart Other Services
confirmation dialog box opens.
Click Yes.
The IIS Admin Service restarts.
Contact your Nortel technical support
representative for assistance.
Remove the CallPilot server from the
network.
Change the CallPilot server name using
Configuration Wizard.
Reconnect the CallPilot server to the
network.