Nortel CallPilot NN44200-700 Troubleshooting Manual page 27

Trouble symptom
The system starts up, but
attempts to boot to the
operating system from the
network.
The system ELAN or
CLAN are not working,
even though they are
detected and displayed
in the operating system
control panel.
The system displays
an error message after
CallPilot languages have
been installed.
The HAL does not detect
the MPB96 board. All the
DSPs report failures in the
diagnostic window.
The system does not
detect the MPB96 board
after CallPilot has been
migrated from an earlier
platform.
Copyright © 2007, Nortel Networks
.
Action
Shut down the server and open the lid. Turn on the server and
check the RAID controller LEDs. If more than four LEDs stay on
after the startup, then the problem is related to the RAID controller.
• Shut down the system.
• Reseat the RAID controller.
• Reboot the system.
If these actions do not resolve the trouble, then the RAID card is
defective and must be replaced.
Enable the NIC controllers in the BIOS.
There is an older version of the RAID controller firmware. Upgrade
the RAID firmware to a currently support version. Refer to either the
703t, 1002rp, 1005r or 600r Server Maintenance and Diagnostics
guide for valid RAID firmware.
The MPB96 board is not installed in the correct slot.
• Refer to the 703t Server Hardware Installation guide for the
correct number of the slot in which the MPB96 board must be
installed.
•
Shut down the system.
• Install the MPB96 board in the proper slot.
•
Check if the system is detected correctly in the HAL; that is, if
the platform information file matches your system information.
• If the platform information and the system information do not
match, then load the correct platform information file into the
registry.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
MPB96 board troubleshooting 27