Disconnecting The Remote Desktop Connection Session; View Or Disconnect Concurrent Or Previous Stale Sessions; Nortel Callpilot; Troubleshooting Reference Guide - Nortel CallPilot NN44200-700 Troubleshooting Manual

If this occurs, it is still possible to make a connection without the need for
local intervention. Use a private session to connect, forcing any local user
to logout and allowing you to connect.

Disconnecting the Remote Desktop Connection session

You should not terminate a Remote Desktop Connection by clicking X on
the Remote Desktop Window. This action disconnects your session, but the
session continues to exist on the CallPilot server. Any programs you were
running continue to run, and you can reconnect and see the same session.
Use one of these methods to log off:
Step
1
2
Or
Step
1
2

View or disconnect concurrent or previous stale sessions

Microsoft Windows Terminal Services Manager provides the following
services:
•
•
•
Copyright © 2007, Nortel Networks
.
View or disconnect concurrent or previous stale sessions 127
Action
In the Remote Desktop Connection window, click Start → Log Off
<username>.
Result: The Confirmation dialog box appears.
Click Log Off to exit the Remote Desktop Connection session.
Action
In the Remote Desktop Connection window, click Start → Shutdown.
Result: The Shut Down Windows dialog box appears.
Select Log Off <username>, from What to do, and then click OK.
The administrative user can view active or inactive sessions on the
server.
Log off and/or disconnect any leftover sessions that are no longer
needed.
Send messages to other sessions for messaging between users.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.0 26 June 2007
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