Nortel CallPilot NN44200-700 Troubleshooting Manual page 47

During startup, a message indicates that the
System Event Log is full and the log must be
cleared.
After startup, the Intel Server Manager reports
that one of the processors is disabled. This
causes the system processes to slow down.
SCSI and tape drive troubleshooting
Trouble
The SLR external tape drive was hot plugged
but does not appear in the device manager.
The tape drive is plugged in correctly, but the
system experiences errors. (The drive cannot
be re-tensioned or go offline randomly).
RAID troubleshooting
Trouble
The system boots but does not detect the RAID
card.
The system boots and detects the RAID card
but does not boot into Windows.
Copyright © 2007, Nortel Networks
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8. Boot into service.
This is an unusual situation and appears only
if the server was booted many times. View
the log before clearing it. See the 1005r
Hardware Maintenance and Diagnostics guide
NN44200-704 for viewing and clearing the
System Event Log.
1. Power down the server.
2. Disconnect the power cord and wait 2
minutes.
3. Connect the power cord.
4. Power up the server.
Action
Select a device within the Windows device
manager and then select Action > Rescan. The
drive should be detected. If not, ensure the
correct driver is installed.
If this does not resolve the problem, ensure the
external drive is powered up and not faulty.
Observe the LED codes on the tape drive for
errors pertaining to the tape drive only.
The tape drive may have been plugged into
the RAID external SCSI adaptor instead of
the SCSI adaptor. Plug the tape into the
correct connector at the back of the server. For
instructions, see the 1005r Server Hardware
Installation Guide (NN44200-308).
Action
Ensure the PCI raiser assembly is plugged in
correctly, aligned, and firmly pressed into the
slot. You must complete the reseating with the
server out of the rack and on a solid surface.
Check if any, or all, of the drives are offline.
Re-create or repair the RAID packs.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
1005r server 47