Nortel CallPilot NN44200-700 Troubleshooting Manual page 138

138 Chapter 6 Application troubleshooting
Diagnostic steps
Verify that the voice port configuration is consistent across all subsystems.
4
Does the problem still exist?
Symptom 7: Users cannot send messages to a telephone or a fax
machine from Desktop Messaging or My CallPilot
To prevent toll fraud by Desktop Messaging and My CallPilot users, Nortel
recommends that you define access restrictions for unauthenticated SMTP
users. If users report that they are unable to send a CallPilot message to a
telephone or fax machine from their desktops, then they are connecting to
CallPilot as unauthenticated SMTP users and the Delivery to Telephone or
Fax option is not selected for unauthenticated desktop users.
Diagnostic steps
Solution 1 (recommended)
1 Select the required authentication
options in Security Modes for SMTP
Sessions.
2
Ensure that users provide SMTP
authentication from their e-mail
clients.
Copyright © 2007, Nortel Networks
.
Resolution
• The ACCESS and IVR channels are
configured as follows: AST=0, 1 and
CLS=MMA, FLXA.
• All CallPilot server ELAN VAS IDs are
configured as follows: SECU=YES.
Contact your Nortel technical support
representative for assistance.
Resolution
• Log in to CallPilot Manager.
• Click Messaging→Message Delivery
Configuration.
• Scroll down to the SMTP/VPIM section
and click the Security Modes for SMTP
Sessions link.
•
Select the authentication options required
for your users.
• Click Save.
If users connect from an e-mail client supported
by Nortel (such as Microsoft Outlook, Lotus
Notes, GroupWise, or My CallPilot), then
the client-side SMTP authentication option is
automatically used if the correct authentication
options are selected in Security Modes for
SMTP Sessions on the server side.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007