Nortel CallPilot NN44200-700 Troubleshooting Manual page 120

120 Chapter 5 Routing and remote access troubleshooting
Shared Session (only if local console is logged on)
Use this method in the following conditions:
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Step
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2
3
4
5
Copyright © 2007, Nortel Networks
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You need a shared login session to see exactly what is on the local
console, and all tasks are visible from the server console. Use a shared
login during mentoring sessions or investigating an existing alarm
message displayed on the console, and so on.)
When the transfer of files between the local PC to the CallPilot server
will not occur.
Action
From the client PC, start the Remote Desktop Connection for
Windows Server 2003 Client. Select Start → Programs → Remote
Desktop Connection or Start → Programs → Accessories →
Communications → Remote Desktop Connection.
Result: the Remote Desktop Connection window appears.
Enter the IP address. Click Options.
Result: The Options window appears.
Type in the IP address or computer name.
Type the User name and Password.
Click the Local Resources tab.
Result: The Local Resources window appears.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007