Nortel CallPilot NN44200-700 Troubleshooting Manual page 129

Step
1
2
3
Unable to transfer files to the remote CallPilot server
If you cannot see local client PC files and folders from within the RDC client
session, check for the following conditions:
•
•
When transferring files between the CallPilot server and RDC client PC,
use a private session.
Connection to server is extremely slow
The RDC access speed is diminished if the Desktop Background setting
is turned on.
In a private session, prior to connecting, select the Experience tab →
Options → Desktop Background (unchecked).
In a shared session, after connecting and logging onto the server, right-click
on the Desktop, select Properties, then select the Desktop tab. In the
Background selection box, choose None.
Click OK to close either window.
Shared remote connection fails to start
If the local console is not already logged on when the shadow 0 command
is used, the system displays the following error:
Error [7050]:The requested session cannot be controlled
remotely.
does not currently have a user logged on.
Connect to the console session using a private session. This method does
not require a user to be logged on already.
Copyright © 2007, Nortel Networks
.
Action
Open a command prompt window on your client PC.
Type mstsc /console and press Enter.
Result: The RDC connection window appears.
Type the IP address of the server into the Computer field and click
Connect.
The Local Devices, Disk Drives option was not checked in the Options
window before connecting to the remote server in the RDC client.
The CallPilot server is connected using a shared session. Files will not
be visible and, therefore, cannot be transferred.
This may be because the session is disconnected or
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Troubleshooting tips 129
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