Symptom 4: The Automatic Log File Backup Failed; Nortel Callpilot; Troubleshooting Reference Guide; Nn44200-700 01.05 Standard - Nortel CallPilot NN44200-700 Troubleshooting Manual

146 Chapter 7 Meridian Mail to CallPilot migration troubleshooting
Diagnostic steps
ERROR:(MAPFILE):(100):
directory creation error:
3
Does the problem still exist?
Symptom 4: The automatic log file backup failed
Diagnostic steps
Verify the disk space.
1 Open the migration transaction log
file. The migration transaction log file
(MigTransaction.log) is located in the
D:\nortel\MPCX\Migration folder on the
CallPilot server.
2 Check for the following error message:
Could not backup the.
Copyright © 2007, Nortel Networks
.
Resolution
Note: You must always start the
Map
migration program from the directory
D:\nortel\MPCX\Migration.
B
Note: The nmmgmap.dat file must exist in
the
D:\nortel\MPCX\Migration directory.
C
D
Resolution
A

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700 01.05 Standard

5.0 26 June 2007
If you still have problems when you start
the program from the correct directory,
check the same directory to find a file
named nmmgmap.dat. Restore this file if
it was accidentally renamed or moved to
another directory. Reinstall the CallPilot
software if the nmmgmap.dat file is
missing.
If you did not find the error message
provided in step 2, contact your Nortel
technical support representative for
assistance.
Contact your Nortel technical support
representative for assistance.
If you found the error message provided
in step 2, check the free space on
the D drive (where the directory
\nortel\MPCX\migration is located) on the
CallPilot server. The system probably
does not have enough disk space to back
up the log files. Empty the Recycle Bin or
move some log files to another disk drive.
Back up the log file manually.