Chapter 2 Overview; General - Nortel CallPilot NN44200-700 Troubleshooting Manual

Chapter 2
Overview
In this chapter
"General" (page 11)
"Reference documents" (page 12)

General

This troubleshooting reference guide describes symptoms that can appear
on all CallPilot server platforms, and provides step-by-step troubleshooting
procedures. The troubleshooting procedures can be slightly different for
different CallPilot releases.
Each troubleshooting area contains symptom tables outlining basic checks
that include diagnostics and resolutions for each check. This guide is
applicable to all CallPilot servers. The exceptions are noted for each server,
where necessary, in the heading for each symptom or check.
This document provides only basic troubleshooting procedures. You can
find additional troubleshooting information in the CallPilot documents that
are referenced throughout this document.
Copyright © 2007, Nortel Networks
.
Note: To comply with the Restriction of Hazardous Substances (RoHS)
Directive 2002/95/EC, some of the part numbers now contain an E5 or
E6 suffix. For example, part number NTRH2014 is now NTRH2014E6.
The part numbers in this guide do not contain the suffix.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
11