Nortel CallPilot NN44200-700 Troubleshooting Manual page 148

148 Chapter 7 Meridian Mail to CallPilot migration troubleshooting
Diagnostic steps
2 On Meridian Mail, check if the user
has a mailbox number that is less
than three digits in length. You can
also check the migration transaction
log file (MigTransaction.log) in the
D:\nortel\MPCX\Migration\ folder on the
CallPilot server.
Note: CallPilot does not support mailbox
numbers that are less than three digits in
length.
Check the migration transaction log file.
3 Check the migration transaction
log file (MigTransaction.log) in the
D:\nortel\MPCX\Migration\ folder on the
CallPilot server to determine if the user
was migrated successfully.
4 Check the Meridian Mail log file. View it
from the Meridian Mail→Tools menu.
5
Does the problem still exist?
Copyright © 2007, Nortel Networks
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Resolution
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G
H
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
If the user has a mailbox number that is
less than three digits in length, perform
one of the following tasks:
• Change the user mailbox number to
a three-digit number, and then again
collect user data from Meridian Mail.
Perform the user migration again.
• Use CallPilot Manager to add
non-migrated users to the CallPilot
system. Refer to the CallPilot
Administrator's Guide.
If the user was migrated successfully,
check the CallPilot system sanity. If the
user was not migrated, perform one of the
following tasks:
• Again collect user data from Meridian
Mail after correcting the user property
or any other errors depending on the
CallPilot migration log information.
Perform the user migration again.
• Use CallPilot Manager to add
non-migrated users to the CallPilot
system. Refer to the CallPilot
Administrator's Guide.
Contact your Nortel technical support
representative for assistance.