Nortel CallPilot NN44200-700 Troubleshooting Manual page 46

46 Chapter 3 Hardware troubleshooting
The system boots but PCI errors appear or fill
the screen.
The system boots, but a blue screen appears.
The system boots, but does not detect the RAID
card.
The system (with only one MPB96 card) boots,
but stops with a PCI error.
The system boots, but does not report that one
power supply is disconnected or that the cable
is unplugged. The front panel LEDs do not
display in multiple colors.
During an upgrade, the upgrade wizard states
that the processor configuration is incorrect.
The system starts to boot but two red lines
appear at the bottom of the screen and the
message cannot be read.
Copyright © 2007, Nortel Networks
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Ensure the PCI raiser assembly is plugged in
correctly, aligned, and firmly pressed into the
slot. You must complete the reseating with the
server out of the rack and on a solid surface.
Ensure the power cable is plugged in.
Ensure the PCI raiser assembly is plugged in
correctly, aligned, and firmly pressed into the
slot. You must complete the reseating with the
server out of the rack and on a solid surface.
Ensure the PCI raiser assembly is plugged in
correctly, aligned, and firmly pressed into the
slot. You must complete the reseating with the
server out of the rack and on a solid surface.
The MPB96 card is not plugged in to the top
full-sized slot (slot FS1; FS=full sized).
The system does not have the correct Nortel
customized FRU/SDR firmware, or the firmware
was loaded while these components were
disconnected.
Ensure all of the power supplies are plugged in
and connected to the AC and the system is fully
configured. Run the system board firmware
and BIOS upgrade using the CallPilot image
CD/DVD. Ensure the BIOS settings are verified
after this procedure.
Ensure the BIOS settings are correct (including
the hyper-threading setting) and that both
processors are working properly.
The server recovered from a system error
(processor internal IERR error). To clear the
resulting error message from the log, perform
the following steps:
1. Reboot the system.
2. Press F2 so that the system boots into the
BIOS.
3. Set Re-test to Enabled in the BIOS under
Advanced Processor Configuration > Processor.
4. Exit BIOS and power down.
5. Disconnect both power cords for about
1 minute to allow the complete reset of the
firmware module.
6. Re-connect the power cords.
7. Power on the system.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007