Nortel CallPilot NN44200-700 Troubleshooting Manual page 134

134 Chapter 6 Application troubleshooting
Diagnostic steps
Verify the new configuration (continued).
15 If the ASR language component was
installed, verify that the ASR load was
flashed in the DSP.
Verify that the names of the ASR
load for a specific language are in
the flashnames.dat file, which can
be found in the root directory of the
language CD.
16 Verify that the MPB cables are not
installed inverted on the tower and
rack-mount systems.
17 Does the problem still exist?
Symptom 2: A user cannot log in to the mailbox from an external phone
Diagnostic steps
Verify internal access.
1
Check if the user can log in from an
internal phone.
Verify user rights.
2 Check if the user has external login
rights.
3 Does the problem still exist?
Copyright © 2007, Nortel Networks
.
Resolution
J
K
Resolution
A
B
C
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Install the cables correctly and then
retest.
Contact your Nortel technical support
representative for assistance.
Log in to the CallPilot Manager and
perform the following tasks:
•
Connect to the server.
• Click User.
• Click User search.
• Enter the search criteria for the
user.
• Ensure that the Login status is
enabled.
Ensure that the external login for
the user is enabled. Refer to the
CallPilot Administrator's Guide
(NN44200-601).
Contact your Nortel technical support
representative for assistance.