Nortel CallPilot NN44200-700 Troubleshooting Manual page 35

Trouble symptom
The Ethernet controllers
are enabled and detected,
but the ping command
fails when used to check
network resources.
The software feature
key adapter (dongle) is
installed properly, but
CallPilot cannot detect it.
SCSI troubleshooting
Trouble
The system BIOS does
not scan the Adaptec
SCSI controller at startup
(no SCSI controller is
referenced).
The tape drive driver is
loaded but is not detected
and does not work.
Copyright © 2007, Nortel Networks
.
Action
• Open a DOS command prompt window.
• Type ipconfig /all.
The ipconfig command displays the MAC addresses. If the MAC
addresses are missing or have the same value, then they are not
programmed. Return the SBC card to the factory.
• Ensure that the software feature key adapter is plugged into the
parallel port. The DS30 connector on the adjacent MPB16-4
board is similar to the parallel port and can be confused with it.
•
Ensure that all the flat cables inside the server have the red
stripe towards the end of the chassis. Reinstall any cable whose
red stripe is not in this position.
• Check the parallel port settings in the BIOS. No IRQ must be
assigned to the parallel port.
If you performed all the preceding tasks and CallPilot still does not
detect your software feature key adapter, return the board to the
factory.
Action
The SCSI controller is disabled in the system BIOS.
Open the system BIOS at startup and enable the SCSI controller.
The cause of this trouble can be one of the following:
• The tape drive is disconnected.
• The SCSI controller is disabled in the BIOS.
• The tape drive SCSI ID is set to 7
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
1002rp server 35