Nortel CallPilot NN44200-700 Troubleshooting Manual page 139

Diagnostic steps
Solution 2
1
Leave only the Unauthenticated
option selected in Security Modes
for SMTP Sessions, and select the
correct option in Unauthenticated
Access Restrictions. This solution is
less secure becauseCallPilot allows
unauthenticated desktop users to
send messages to external telephone
and fax numbers
Symptom 7: Users cannot browse CallPilot Manager if the Encoding
is set to Chinese Simplified (HZ) in Microsoft Internet Explorer (the
Welcome to CallPilot page is blank)
Diagnostic steps
1 Open Internet Explorer and log in to
CallPilot Manager.The Welcome to
CallPilot Manager page is blank.
2 Check the Encoding setting in Internet
Explorer: click View→Encoding.The
Chinese Simplified (HZ) option is
selected.
Note: The Chinese Simplified
(GB2312) and Chinese Traditional
options do not cause this problem.
Copyright © 2007, Nortel Networks
.
Resolution
• Log in to CallPilot Manager.
• Click Messaging→Message Delivery
Configuration.
•
Scroll down to the SMTP/VPIM section
and click the Unauthenticated Access
Restrictions link.
•
Select the Delivery to Telephone or Fax
check box.
• Click Save.
Resolution
A
B
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
In Internet Explorer, click
View→Encoding→Auto-Select.A
check mark appears to the left of the
Auto-Select option.
When this option is selected, Internet
Explorer can usually determine the
appropriate language encoding.
To ensure that CallPilot Manager
pages are displayed correctly,
you must also select manually
a different encoding option than
Chinese Simplified (HZ): click
View→Encoding→More, and then
select a language encoding option
from the list.
Note: The system can prompt you to
install a new language pack. You must
have the operating system installation
CD-ROM, or know the location of the
required files on a network server, if
applicable.
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