Nortel CallPilot NN44200-700 Troubleshooting Manual page 49

The system displays a blue
screen with the following
message: Hardware
Malfunction, please contact
your H/W vendor. The system
does not take calls.
All DSP diagnostics fail at
system startup.
The system starts up, but
attempts to boot to the
operating system from the
network.
The system ELAN or CLAN is
not working, even though they
are detected and displayed in
the operating system control
panel.
The system displays an
error message after CallPilot
languages are installed.
The HAL does not detect the
MPB96 board. All the DSPs
report failures in the diagnostic
window.
The system does not detect
the MPB96 board after
CallPilot is migrated from an
earlier platform.
Copyright © 2007, Nortel Networks
.
Ensure the MPB96 board is release 5 or later.
Shut down the server and open the lid. Turn on the server and
check if the PCI LED on the MPB96 board is still on after startup.
If the LED is still on, then shut down the server, reseat the board,
and then turn on the server again.
• If the LED is still on, the board is defective and must be
replaced.
• If the LED goes on and then off, but the DSP and CTbus
FPGA LEDs are still on after the system boots completely to
the operating system, then check the HAL and ensure that all
its components are working properly. If the HAL components
function properly, then at least one of the ctbus.mcs or
dsp.mcs files is corrupted. Replace these files and reboot the
system. If the PCI LED still stays on, then the MPB96 board
is defective and must be replaced.
The RAID card was not detected due to improper seating during
PCI assembly. Remove the system from the rack and place
it on a table. Re-seat the PCI assembly by securely pushing it
into place. Ensure the slots and studs at the back are properly
aligned.
Enable the NIC controllers in the BIOS.
There is an older version of the RAID controller firmware.
Upgrade the RAID firmware to a currently supported version. For
information about valid RAID firmware, see the 1005r Server
Maintenance and Diagnostics guide.
By looking at the LEDs, ensure the MPB96 is not faulty. See
MPB96 board LEDs on page.
• Check if the system is detected correctly in the HAL; that is, if
the platform information file matches your system information.
• If the platform information and the system information do not
match, then load the correct platform information file into the
registry.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
1005r server 49