Nortel CallPilot NN44200-700 Troubleshooting Manual page 15

SCSI peripheral troubleshooting
Trouble
The system does not start
from the CD-ROM.
The system displays
error messages while
the operating system is
installed from the CD-ROM.
The CD-ROM drive is not
shown in the operating
system.Errors occur during
CD-ROM or tape operation.
Ethernet cable troubleshooting
Trouble
The Ethernet link LEDs are
not on.
Copyright © 2007, Nortel Networks
.
Action
Note: The 201i server does not support this feature at this time.
Ensure that the most recent version of the CD-ROM SCSI driver is
installed on your system.
Newer CD-ROM drives are very fast, and the cables that connect
them to the server can be too long. The faster the SCSI CD-ROM
runs, the shorter the cable must be. The newest CallPilot SCSI
drive driver is a de-stroked driver, which forces the SCSI drive to
run more slowly and reliably with longer SCSI cables supplied by
Nortel. If you get random installation errors during the loading of the
operating system, then the SCSI driver installed on your system is
not the most recent.
Because the SCSI cable can be plugged and unplugged from the
faceplate of the 201i server, the cable connector pins can get bent
or pushed in.
Inspect the connector of the SCSI cable and ensure that all the
connector pins are straight and level. Ensure that the cable is
properly and fully plugged in and latched to the 201i server faceplate.
When installing a new CD-ROM or external tape drive, you need to
reboot the system before it recognizes the new hardware.
Action
When an Ethernet cable is properly connected at both ends, the link
LED associated with the Ethernet connector must be on at both ends
of the Ethernet cable even when the operating system is not running.
The 201i faceplate has a row of four green LEDs labelled E, C, I,
and S.
• The leftmost LED (E) is associated with the ELAN link.
• The second LED (C) is associated with the CLAN link.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
201i server 15