Before Calling For Service; Error Check - Toshiba Magnia 550D User Manual

If Something Goes Wrong
If the server stops without completing the POST, this indicates that a fatal system error
has occurred. Write down the data shown on the screen and note the beep patterns
(output beep code), which will help a service engineer to diagnose the problem.
The POST checks the server's storage devices. Make sure their indicators light properly.
Check that the floppy disk drive's In-use light operates properly. If it does not, refer to
FDD indicator does not light
Check that the activity light installed for each installed hard disk drive operates
properly. If it does not, refer to
chapter.
HINT: To check the HDD SCSI activity lights, you must remove the server's side
panel.
When the server boots, the operating system menu appears. If it is not displayed, refer to
Initial startup

Before calling for service

If you are unable to resolve a problem, check that you have the following information
before calling an authorized service representative.
The model number and the serial number of the server
(They are indicated on the label on the back of the server.)
A list of the installed hardware and software components
The operating system you use
The LAN/WAN system configuration
The software environment of the server
A brief description of the problem
The date that the problem occurred and the frequency of the occurrences
The circumstances under which the problem occurs
How to replicate the problem

Error check

When the server starts, the POST automatically executes to check the system main
board, memory, keyboard, and so on.
on page 216 in this chapter.
on page 215 in this chapter.
HDD indicator does not light
Troubleshooting
on page 217 in this
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