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Toshiba Magnia 550D User Manual

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  • Page 2 Toshiba ® Magnia 550D User’s Guide Contacting Toshiba If you need assistance: www.support.toshiba.com Download the latest drivers, view detailed installation instructions, and access the latest server information InTouch™ Center Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273...

  • Page 3: Fcc Notice

    2 mouse port, USB port, and monitor port. Changes or modifications made to this equipment not expressly approved by Toshiba, or parties authorized by Toshiba, could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference in a commercial area.
  • Page 4 Amendment to EN60950 This product is carrying the CE-Mark in accordance with the related European Directives. Responsible for CE-Marking is Toshiba Europe, Hammfeldamm 8, 41460 Neuss, Germany. Notice to user of EN55022 CAUTION: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
  • Page 5 Location of the Required Label Two caution labels are affixed Toshiba Magnia 550D server—one to the rear of the server and the other on the inside of the side panel. DANGER: Never remove the caution labels. If the labels are illegible, consult your authorized service repair office or sales office.
  • Page 6 Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of TAIS. No patent liability is assumed, however, with respect to the use of the information contained herein.

  • Page 7: Table Of Contents

    Table of Contents About this guide ................13 Safety icons ....................14 Chapter 1: Getting Started ..............16 Make sure you have everything..............16 Environmental considerations ..............16 System overview ..................18 Front of the server ................18 Back of the server ................22 Inside the server................
  • Page 8 Starting from the HDD (must have an operating system installed) .. 63 Starting from a bootable CD-ROM ........... 63 Chapter 3: System Configuration Setup..........64 Setup ......................64 Starting the Setup utility ..............65 Operating procedures ..............67 Setup items ..................68 How to return to the Toshiba defaults ............82...
  • Page 9 NetWare 5.1 Post-Installation Procedure ........144 Additional Software Manual Installations..........144 HarnessEye/web ................144 Toshiba Display Power Save Driver..........145 AFT and ALB functions ................145 What are the AFT and ALB functions?........... 145 Setting up AFT and ALB functions ..........146 Troubleshooting ..................
  • Page 10 Errors occurring during FD reading..........150 Errors occurring during SST startup ..........151 Error occurring from incorrect operation ........151 Chapter 6: Management Software ........... 152 HEW modules ..................152 Module Roles ................. 154 Security ....................154 Operating environment ................155 Module Configuration Notes............
  • Page 11 Chapter 7: If Something Goes Wrong ..........213 Troubleshooting ..................213 Before calling for service..............214 Error check..................214 Initial startup................... 215 Application software problems ............215 Common problems................. 216 Before calling for service ................. 217 Toshiba Technical Support ..............217...
  • Page 12 Appendix A: Specifications............... 218 Appendix B: Interfaces ..............224 Appendix C: Battery Replacement ........... 230 Appendix D: Device Logs ..............232 Appendix E: CMOS Setup..............236...

  • Page 13: About This Guide

    Easy to install memory modules and expansion cards About this guide This user’s guide introduces the Toshiba Magnia 550D’s features and explains how to set up, configure, and maintain the server. Read through the guide to gain an overall understanding of operating procedures and...

  • Page 14: Safety Icons

    Safety icons All safety instructions must be read carefully and fully understood, before attempting to use your Toshiba Magnia 550D server. This guide contains the safety instructions that must be observed in order to avoid personal injury or damage to your server. The safety instructions have been classified...

  • Page 15: Other Documentation

    Service options Toshiba offers a full line of service options built around its warranty programs. See the warranty material included with the server for registration information. Maintenance contracts Periodic maintenance and inspection is essential to keep the server fully operational and assure its safe use.

  • Page 16: Chapter 1: Getting Started

    Make sure you have everything Unpack the boxes and check the contents against the Toshiba Magnia 550D Quick Start card provided with your system. If the server contains optional devices, those components are listed on the packing list and your purchase order.
  • Page 17 Getting Started Environmental considerations Extreme heat, cold, or humidity. Use the server within the following range of ambient conditions: Temperature: 50° F to 95° F (10° C to 35° C) Relative humidity: 30% to 80% RH (no condensation) CAUTION: Condensation can corrode server components and short-circuit its electrical circuits if the unit is on.

  • Page 18: System Overview

    Getting Started System overview System overview The illustrations in this section identify the server’s major components, ports and hardware. Front of the server CD-ROM drive 5.25" device bay Floppy disk drive Power button 3.5" device bay Key lock Reset button System status System status indicators...
  • Page 19 Getting Started System overview Stop/Eject button - Stops content playback. When content is not playing, pressing this button either opens or closes the disc tray. CAUTION: To avoid damaging the CD-ROM drive, never manually open the disc tray while the server is on. Never insert a pencil lead, plastic stick, or any other easily breakable object into the manual eject button pinhole.

  • Page 20: Getting Started

    Getting Started System overview When handling diskettes: Never open the shutter. Avoid touching the diskette’s magnetic surface. Keep diskettes away from objects such as large motors or speaker phones that generate strong magnetic fields. Magnetic fields may erase the data on the diskettes. Avoid exposing diskettes to direct sunlight or to any source of heat.

  • Page 21: Operation Buttons

    Getting Started System overview Operation buttons Power button Reset button Type of button Usage Power Press to turn the server on or off. Reset Press to restart the server. Use a slender object to press the button. The procedures for turning the server on and off vary depending on the system. See “Turning on the server”...

  • Page 22: Back Of The Server

    Cooling fans - These fans prevent devices in the server from overheating. The cooling fans are not user-replaceable. If a cooling fan fails, contact your Toshiba authorized service representative. CAUTION: To ensure proper ventilation and avoid overheating, keep the area around the cooling fans clear.

  • Page 23: Inside The Server

    Getting Started System overview The Link Speed light (100M) indicates the communication speed. Communication at 100 Mbps Off: Communication at 10 Mbps The LINK/ACT indicates the power and link status. Power is being supplied to the card and a good connection exists between the card and the device it is connected to Off:...

  • Page 24: Hard Disk Drive (Hdd)

    CAUTION: Installing or replacing the HDD requires special skills and knowledge. Toshiba recommends that instead of replacing the hard disk drive yourself, you contact an authorized service provider to do it for you. While the system is running, an error in the course of installing or replacing it could cause failures and destruction or loss of important programs and data.

  • Page 25: General Maintenance

    Getting Started General maintenance General maintenance Care of the server If the server is dusty, wipe it clean with a soft, dry cloth. If it is very dirty, wipe it lightly with a damp cloth. Avoid exposing the server to chemicals such as benzine, paint thinner and insecticide, which could damage or discolor the case.

  • Page 26: Care Of The Keyboard

    Getting Started Keyboard comfort Position the cover on the bottom of the mouse and rotate it in the opposite direction to the arrows (clockwise) until it clicks into its locked position. Care of the keyboard If the keyboard is dusty, wipe it clean with a dry, soft cloth. Keyboard comfort You can work more comfortably and efficiently by thoughtfully organizing your work space.

  • Page 27: Arranging Your Work Area

    Getting Started Keyboard comfort Arranging your work area Carefully planned placement of your computer and desktop tools can help you avoid stress-related injuries and make working more efficient. Adjusting the lighting can make it easier to see your work and reduce eye strain. Place the keyboard on a flat surface, directly in front of you, at a comfortable distance.

  • Page 28: Using Your Arms And Wrists

    Getting Started Keyboard comfort Sit with your back straight so that your knees, hips and elbows approximately form 90-degrees angles when you work. Do not slump forward or lean back too far. Using your arms and wrists Keep your wrists straight while typing. If necessary, adjust the keyboard and chair height to keep wrists straight.

  • Page 29: Chapter 2: Connecting Components

    The procedures described in this chapter require specific technical knowledge and experience. If you have no experience installing/removing optional devices, or if the job seems difficult, consult your authorized service provider. Toshiba assumes no liability for damages if you install and/or remove optional devices yourself.
  • Page 30 Connecting Components Installing optional devices Selecting a workplace Before performing server maintenance, select a place that does not have high humidity and is as free of dust and direct sunlight as possible. The ambient temperature and humidity should range between 50°F to 95°F (10°C to 35°C) and 30% to 80% RH.

  • Page 31: Maintenance Overview

    Connecting Components Installing optional devices Maintenance overview WARNING: Never disassemble the server more than described in this manual. Failure to observe this precaution could result in electric shock, cause a system fault, or void your warranty. When performing maintenance on the server, follow these general steps. Turn off all peripherals connected to the server.
  • Page 32 Connecting Components Installing optional devices Toshiba supplied hardware items The following table lists the hardware items that Toshiba provides with your server. Type Usage Screw A (SAE) Installing HDDs on the drive carrier Installing SCSI HDDs and adapter plate in the 5.25-...

  • Page 33: Removing And Replacing The Server Panels

    Connecting Components Removing and replacing the server panels Removing and replacing the server panels To access the CPU slots, memory module slots, expansion slots, and device bays, you need to remove both the front door panel and the side panel. The front door panel should always be detached first, followed by the side panel.

  • Page 34: Replacing The Front Door Panel

    Connecting Components Removing and replacing the server panels Remove the front door panel by releasing the two hooks located on the upper part of the server. Removing the front door panel NOTE: When releasing the plastic hooks, be careful not to break them. Replacing the front door panel To replace the front door panel, proceed as follows: Attach the front door panel by fitting the hooks located at the upper and middle parts...

  • Page 35: Removing The Side Panel

    Connecting Components Removing and replacing the server panels Removing the side panel To remove the side panel, proceed as follows: Shut down and switch off the server if it is in operation. For procedures, refer Turning off the server on page 62. Unplug the power cable from the AC outlet.

  • Page 36: Replacing The Side Panel

    Connecting Components Removing and replacing the server panels Replacing the side panel To replace the side panel: Slide the left-side panel toward the rear of the server until it is locked. Check whether the hooks at the upper and lower parts of the side panel fit in their corresponding holes in the server chassis, then secure the panel to the server chassis with a screw.

  • Page 37: Adding A Secondary Cpu Module

    Adding a secondary CPU module Adding a secondary CPU module TECHNICAL NOTE: Toshiba Magnia 550D servers support dual-CPU configurations. All CPU modules used in multi-CPU server configurations must operate at the same clock speed (frequency) and have the same cache size.
  • Page 38 Connecting Components Adding a secondary CPU module Align the pins of the additional CPU module with the holes in the CPU socket, and gently press the CPU module into the socket. WARNING: Do not touch the raised center of the CPU. Inserting the CPU module Press the lock lever down until it locks into the CPU socket.
  • Page 39 CPU socket. Installing the heat sink NOTE: Toshiba does not recommend reusing heat sinks. Connect the fan cable attached to the secondary CPU module to the CPU2 fan connector (J15) on the system board.
  • Page 40 Connecting Components Adding a secondary CPU module Set SW2 dip switches to configure the server to the processing speed of the CPU module. See the table below. NOTE: The JP25 and SW1 should not be changed from the default settings as shown below.

  • Page 41: Removing A Cpu Module

    Connecting Components Adding a secondary CPU module Removing a CPU module TECHNICAL NOTE: All CPU modules used in multi-CPU server configurations must operate at the same clock speed (frequency) and have the same cache size. If the server is in use, shut it down and unplug the power cable. WARNING: Installing a CPU module with the power on could result in electrical shock, and damage the CPU and/or server.
  • Page 42 Connecting Components Adding a secondary CPU module Lift the CPU socket lock lever. Lift the lock lever Remove the CPU module. Removing a CPU module Install a new CPU module as described in Adding a secondary CPU module page 37. Reinstall the front and side panels.

  • Page 43: Memory Modules

    Connecting Components Memory modules Memory modules The server contains four memory slots. You can install one Dual In-line Memory Module (DIMM) with Error-Correcting Code (ECC) in each slot—128 MB, 256 MB and 512 MB modules are available. When installing memory modules, use one of the module combinations listed in the following table. Memory slot Total Slot 1...
  • Page 44 Connecting Components Memory modules Slot 2 Slot 3 Slot 1 Slot 4 Memory bank locations WARNING: Never install or remove memory modules immediately after turning off the server. To avoid burn injuries, wait for the heat around the memory modules to dissipate.

  • Page 45: Installing A Memory Module

    Connecting Components Memory modules Installing a memory module Remove the front and side panel. For instructions, see Removing and replacing the server panels on page 33. Align the notches in the memory module with the notches in the connector, then carefully press down on the module until the latches on the connector lock the memory module into place.

  • Page 46: Removing A Memory Module

    Connecting Components Memory modules Removing a memory module Remove the front and side panels. For instructions, see Removing and replacing the server panels on page 33. Rotate the levers securing the memory module away from the module, then lift the memory module from the connector.

  • Page 47: Adding An Ide Hard Disk Drive

    The first hard disk drive is the assigned “primary” or “master” and the second drive is the “secondary” or “slave.” In the Toshiba Magnia 550D, the primary hard disk drive is connected as the master drive the primary IDE interface and the CD-ROM drive is connected as the master drive on the secondary IDE interface.
  • Page 48 Connecting Components Adding an IDE hard disk drive Installing IDE HDDs Before installing a Master or Slave HDD, be sure to set the drive’s jumper settings according to its function on the interface and the information provided in the following table: Primary IDE interface Secondary IDE interface...
  • Page 49 Install the additional HDD in the drive carrier and secure it with four screws (two per side). Use “Screw A” listed in Toshiba supplied hardware items on page 32. CAUTION: To prevent damage to the HDD or the data it contains, avoid subjecting the drive to shock or vibration.

  • Page 50: Using System Setup After Installing An Ide Hdd

    Connecting Components Using System Setup after installing an IDE HDD Removing IDE HDDs Remove the front and side panels. For instructions, see Removing and replacing the server panels on page 33. Remove the power and signal cable from the hard disk and floppy disk drives. Remove the two screws securing the drive carrier.

  • Page 51: Adding A Scsi Hard Disk Drive

    Adding a SCSI hard disk drive Specific technical knowledge is required to install or replace a hard disk drive (HDD). If you are not sure how to proceed, Toshiba recommends that you ask your authorized service provider to install or replace HDDs.
  • Page 52 Connecting Components Adding a SCSI hard disk drive Refer to the diagram and table below for correct pin assignments: HDD pin assignments SCSI ID pin assignments SCSI ID Pins 7-8 Pins 5-6 Pins 3-4 Pins 1-2 Open Open Open Open Open Open Open...
  • Page 53 Connecting Components Adding a SCSI hard disk drive Installing SCSI HDDs To install a SCSI hard disk drive (SCSI ID 0 and 1) in the 3.5-inch device bay: Set the SCSI ID for the hard disk drive. For instructions, see Jumper settings for SCSI HDDs on page 51.
  • Page 54 Connecting Components Adding a SCSI hard disk drive Remove the screws securing the 5.25-inch shield cover and store the cover for possible reuse. Removing the shield Insert the SCSI HDD into the slot and secure it with two screws. Inserting the SCSI hard disk drive Connect the power and SCSI cable to the SCSI HDD.

  • Page 55: Removing Scsi Hdds

    Reinstall the front and side panels. For instructions, see Removing and replacing the server panels on page 33. RAID configuration When using a RAID configuration in the Toshiba Magnia 550D server, follow the procedures shown in SCSI configuration on page 51. Installing the RAID card...

  • Page 56: Scsi Id

    The ID of the installed SCSI device must be different from the IDs of other devices. Refer to the device manuals for more information. Termination The cable shipped from Toshiba is terminated, so there is no need to terminate the device. Installing SCSI devices You can install up to three 5.25-inch internal SCSI devices in the 5.25-inch device bays.

  • Page 57: Removing Scsi Devices

    Install a blank panel in the empty slot in the bezel. Reinstall the front and side panel. For instructions, see Removing and replacing the server panels on page 33. NOTE: Use only SCSI devices that Toshiba recommends. Toshiba assumes no responsibility for devices not specifically recommended.

  • Page 58: Expansion Cards

    Connecting Components Expansion cards Expansion cards CAUTION: Internal server components can be seriously damaged by static electricity. Wear a wrist or heel ground cable to discharge static electricity carried on your body. If such equipment is not available, touch a grounded metal object to discharge static electricity before working on sensitive electronic components.

  • Page 59: Installing Expansion Cards

    Using “Screw A” shown in the table of Toshiba supplied hardware items on page 32, secure the expansion card in the slot. Installing an expansion card Reinstall the front and side panels.

  • Page 60: Removing Expansion Cards

    33. Connecting peripherals WARNING: Use genuine Toshiba peripherals or recommended equivalents, and refer to the manuals supplied with them. Some peripherals and interface cables that aren’t recommended may pose a fire hazard. Consult your authorized service repair office or sales office for recommended optional devices.

  • Page 61: Connecting The Power Cable

    Connecting Components Connecting peripherals Connect the interface cables to their corresponding connectors on the server and the peripheral devices. Connecting peripherals Check that all cables are seated properly, then tighten any connectors that secure with screws. Plug in the power cables of the peripherals. Connecting the power cable After connecting the peripherals, connect the power cable to the server.

  • Page 62: Turning On The Server

    Connecting Components Connecting peripherals Turning on the server CAUTION: After turning off the server, wait at least 10 seconds before turning it back on again. Failure to allow the system to completely shut down may cause operation errors or faults. To avoid power surges, connect and turn on all peripheral devices before turning on the server.

  • Page 63: System Startup

    Connecting Components System startup System startup You can start the server from the hard disk drive, floppy disk drive, or CD-ROM drive. Starting up from the floppy disk drive Insert a startup diskette into the floppy disk drive. Turn on the power. Starting from the HDD (must have an operating system installed) Check that the floppy disk and CD-ROM drives are empty.

  • Page 64: Chapter 3: System Configuration Setup

    Chapter 3 System Configuration Setup Your Toshiba Magnia 550D server is configured before it leaves the factory. However, you will need to reconfigure the system if you add or remove devices. Setup Setup is a program that sets system passwords and configures the hard disk drives and peripherals attached to the server.

  • Page 65: Starting The Setup Utility

    System Configuration Setup Setup Starting the Setup utility The following screen appears when you start the server. American Released: xx/xx/xxxx Megatrends AMI BIOS(C)1999 American Megatrends Inc., XXXXX XXX Check System Health OK, CPU ID: XXXX Patch ID: XXXX Pentium III XX - XXXX MHz Checking NVRAM..
  • Page 66 LOAD OPTIMIZED DEFAULTS - Returns the BIOS settings to the default values. Other settings are needed for this function. See How to return to the Toshiba defaults on page 82. INTEGRATED PERIPHERALS - Sets the operation modes for I/O and HDD.

  • Page 67: Operating Procedures

    Resets all options in a submenu to their default value. To do so, you may need to reset the Magnia 550D default settings in this and other submenus as well. For more information, refer to the recommended settings shown in the submenu.

  • Page 68: Setup Items

    System Configuration Setup Setup Setup items This section describes the Setup parameters and gives their default values. Standard CMOS setup In this menu, you set the date, time, HDD, and floppy disk drive configuration. AMIBIOS SETUP - STANDARD CMOS SETUP (C)1999 American Megatrends, Inc.
  • Page 69 System Configuration Setup Setup CYLS Number of cylinders HEADS Number of heads PRECOMP Write precomp LANDZONE Landing zone SECTORS Number of sectors If a hard disk has not been installed, select NONE and press Enter. Drive A type/ Drive B type - Identifies the type of floppy disk drive A or drive B that has been installed in the server.
  • Page 70 System Configuration Setup Setup BIOS features setup AMIBIOS SETUP - BIOS FEATURES CMOS SETUP (C)1999 American Megatrends, Inc. All Rights Reserved 1st Boot Device :Floppy 2nd Boot Device :CDROM 3rd Boot Device :IDE-0 S.M.A.R.T. for Hard Disks :Enabled BootUp Num-Lock Floppy Drive Seek :Enabled Password Check...
  • Page 71 System Configuration Setup Setup ATAPI ZIP C: Boots up the system from the ATAPI ZIP C drive. HDD S.M.A.R.T. capability - Sets the Self-Monitoring Analysis and Reporting Technology (S.M.A.R.T.) condition. Enabled Enables S.M.A.R.T analysis and reporting. (default) Disabled Disables S.M.A.R.T analysis and reporting. Boot Up Num Lock Status - Determines whether the server boots up with Num Lock on or off.
  • Page 72 System Configuration Setup Setup Chipset Features Setup AMIBIOS SETUP - CHIPSET FEATURE CMOS SETUP (C)1999 American Megatrends, Inc. All Rights Reserved *** DRAM Timing *** Top Performance :Disabled SDRAM Timing by SPD :Enabled SDRAM CAS# Latency :Auto CPU/DRAM Frequency :Auto C2P Concurrency &...
  • Page 73 System Configuration Setup Setup 100/100 System bus 100 MHz, DRAM 100 MHz. 100/133 System bus 100 MHz, DRAM 133 MHz 133/100 System bus 133 MHz, DRAM 100 MHz 133/133 System bus 133 MHz, DRAM 133MHz C2P Concurrency and Master - Sets CPU to PCI Concurrency and Master function. Enabled Enables CPU to PCI Concurrency and (default)

  • Page 74: Power Management Setup

    System Configuration Setup Setup Power Management Setup AMIBIOS SETUP - POWER MANAGEMENT SETUP (C)1999 American Megatrends, Inc. All Rights Reserved USB Wakeup From S4-S5 :Disabled RTC Alarm Power On :Disabled Video Power Down Mode :Stand By RTC Alarm Date Hard Disk Power Down Mode:Stand By RTC Alarm Hour Suspend Time Out(Minute):Disabled RTC Alarm Minute...
  • Page 75 System Configuration Setup Setup Suspend Mode - Determines whether the server enters a low power state when it has been inactive for a specified length of time. Disable Disables Suspend Mode (default) 1 min to 1 hour Sets the period of inactivity which causes the server to enter Suspend Mode Display Activity - Sets a power saving mode when the monitor is turned back on.
  • Page 76 System Configuration Setup Setup AC Back Function Memory Restarts the system based on the previous setting (Soft Off or Full On) Soft-Off Restarts the system when the power button is (default) pressed Full-On Restarts the system when the power is turned Modem Use IRQ - Specifies an interruption (IRQ3 ~ IRQ7) for a AC97 CODEC- controlled modem.
  • Page 77 System Configuration Setup Setup PNP/PCI Configuration AMIBIOS SETUP - PNP/PCI CONFIGURATION SETUP (C)1999 American Megatrends, Inc. All Rights Reserved Plug and Play Aware O/S Reset Configuration Data :No VGA Boot From :AGP PCI VGA Palette Snoop :Disabled DMA Channel 0 :PnP DMA Channel 1 :PnP...

  • Page 78: Integrated Peripherals

    Load BIOS default (F6 key) - Resets all options in a submenu to their default value. To do so, you may need to reset the Magnia 550D default settings in this and other submenus as well. For more information, refer to the recommended settings shown in the submenu.
  • Page 79 System Configuration Setup Setup OnBoard IDE Both (default) Enables both the primary and secondary IDE devices Primary Enables the primary IDE Secondary Enables the secondary IDE Disabled Disables both the primary and secondary IDE devices OnBoard FDC Auto (default) BIOS sets the onboard floppy disk controller Enabled Enables the onboard floppy disk controller Disabled...
  • Page 80 System Configuration Setup Setup Serial Port 2 Mode - Set this option to "Normal." Duplex Mode - Set this option to "N/A." Onboard Parallel Port Auto (default) Automatically sets the parallel port address 278/IRQ5 Enables the onboard LPT port with address 278/IRQ5 Disable Disables the onboard LPT port...

  • Page 81: Hardware Monitor Setup

    System Configuration Setup Setup Hardware Monitor Setup This menu allows you to specify whether to monitor and set the ACPI Shut Down temperature in the server and monitor the operating condition of the cooling fan. AMIBIOS SETUP - HARDWARE MONITOR (C)1999 American Megatrends, Inc.

  • Page 82: How To Return To The Toshiba Defaults

    System Configuration Setup How to return to the Toshiba defaults User password NOTE: The user password cannot be set until the supervisor password is set. When you select this function, the password dialog appears. Type the user password (do not exceed eight characters), then press Enter. When prompted to confirm the password, enter the user password again.
  • Page 83 System Configuration Setup How to return to the Toshiba defaults If Windows 2000 Server is installed, change the following setting using "PNP/PCI Configuration" in the Setup menu: Plug and Play Aware O/S: Yes...

  • Page 84: Chapter 4: Hardware Diagnostics

    Starting the Hardware Diagnostics Program To start the Hardware Diagnostics Program from diskette, you need to create the diskette from the Magnia 550D Software and Documentation CD-ROM. Place the CD-ROM in the CD-ROM drive of any server or workstation with a DOS, Windows 95/98 or Windows 2000 operating system.

  • Page 85: Hardware Diagnostics Program Main Menu

    Hardware Diagnostics Program Hardware Diagnostics Program Main Menu When the Enter key is pressed while on the initial screen of the Toshiba Hardware Diagnostics Program, the Hardware Diagnostics Program Main Menu displays. From the Hardware Diagnostics Program Main Menu, you may select the following: 01.

  • Page 86: Diagnostics Test (01. Diagnostic Test)

    Hardware Diagnostics Hardware Diagnostics Program Diagnostics Test (01. DIAGNOSTIC TEST) Execute each hardware diagnostic individually. Using the arrow keys, highlight 01. DIAGNOSTIC TEST on the Hardware Diagnostics Program Main Menu. Press Enter. The Diagnostics Test Menu displays. Select one of the following tests: 01.

  • Page 87: Running Test (02. Running Test)

    Hardware Diagnostics Hardware Diagnostics Program 01. Go to Test Select this option to start the test. If you need to stop the test program, press <Ctrl> + <Break>. 02. Test Loop Select YES to increment the pass counter each time the test cycle ends and to restart the test cycle.
  • Page 88 Hardware Diagnostics Hardware Diagnostics Program NOTE: To check the error log, select 03.LOG UTILITIES from the Hardware Diagnostics Program Main Menu. For more details on the error log display, refer to Key Operations for Log Utilities on page 101. If the test in progress has been stopped, the test result is not displayed.
  • Page 89 Hardware Diagnostics Hardware Diagnostics Program Press Enter. The Test ITEM EDIT menu displays. You may add test items, delete test items, and save test items to be run when "01. Go To Test" is selected. You may also press Tab for Help. The following test items are available: Test Item Subtest Item 01.
  • Page 90 Hardware Diagnostics Hardware Diagnostics Program Press Enter. To delete test items: Select a test item using the arrow keys. Press Delete to delete the highlighted test item. To save test items: Press Esc to exit the test items selection menu. Press Enter to confirm the new settings: The message "Do you save data?"...
  • Page 91 Hardware Diagnostics Hardware Diagnostics Program The following items are displayed on the IN PROGRESS screen: XXXX TEST displays the name of the test being executed. SUB TEST indicates the subtest number and the step number of the test being executed. PASS COUNT shows the pass count of the test.
  • Page 92 Hardware Diagnostics Hardware Diagnostics Program - 02. EXPANSION MEMORY TEST writes constant data to all of the memory areas, then reads the data and compares it with the test data. - 03. RAM REFRESH TEST writes test data to the memory, then reads the data after one refresh cycle and compares the data with the test data.
  • Page 93 Hardware Diagnostics Hardware Diagnostics Program - 01. VRAM W/R/C subtest writes constant data to video RAM. This data is then read from the video RAM and compared with the original data. - 02. 640*480 MODE DISPLAY subtest displays data in 256 color display mode in 640 * 480 resolution.
  • Page 94 Hardware Diagnostics Hardware Diagnostics Program FLOPPY DISK TEST (FDD) Error Log Status Error name Meaning BAD COMMAND ERROR Bad command error ADDRESS MARK NOT FOUND The address mark has not been found WRITE PROTECTED Floppy disk is write-protected RECORD NOT FOUND The record has not been found MEDIA CHANGE LINE ERROR The media change line is bad...
  • Page 95 Hardware Diagnostics Hardware Diagnostics Program 06. SCSI HDD TEST checks the HDD functions connected to the SCSI-Bus through ASPI driver software. Before starting the test, select the following parameters. Parameter Meaning HOST ID NUMBER Sets the target host adapter number. When you choose "ALL", the subtest tests all disks connected to the server, and the next options, SCSI ID and CHANNEL number will be ignored.
  • Page 96 Hardware Diagnostics Hardware Diagnostics Program SCSI HDD TEST (HDD) Error Log Status Error name Meaning CHECK CONDITION OR BAD Bad command error COMAND DRIVE SELECTION FAILED Drive selection error TARGET DRIVE BUSY Target drive is busy SCSI BUS TIME OUT Time out error of SCSI bus DMA BOUNDARY ERROR DMA BOUNDARY occurred...
  • Page 97 Hardware Diagnostics Hardware Diagnostics Program Meaning of Details Information (DETAILS = XXXXXXXXXXXXXXXX) Details Meaning Host number that the hard disk drive is connected, and channel number Driver completion status ASPI status Host status EEEE Sense data FFFF Sense code 07. NPX TEST checks the computer's floating data processing unit functions. - 01.
  • Page 98 Hardware Diagnostics Hardware Diagnostics Program 09. SCSI TEST checks the SCSI devices. Before running the test, you must set the parameters. Parameter Meaning CHAN Indicates the ASPI angle ID and host adapter HOST Indicates the channel number in the target host adapter ID00, 01, 02 …...
  • Page 99 Hardware Diagnostics Program 10. CD-ROM TEST checks the computer's CD-ROM functions Insert the Magnia 550D Software and Documentation CD-ROM for this test. - 01. Sequential Address Read subtest is a sequential reading of one block unit of all the logical addresses.

  • Page 100: Log Utilities

    Hardware Diagnostics Hardware Diagnostics Program SAF-TE TEST (SAF) Error Log Status Error name Meaning SAF-TE TEST ERROR SAF-TE controller has not been detected Log Utilities 03. LOG UTILITIES logs error information generated while a test is in progress. The results are stored in RAM. Select 03.
  • Page 101 Hardware Diagnostics Hardware Diagnostics Program - Where digits 6-7 shows the step number in which the error occurred. NOTE: Depending on the test, digits 6-7 are not always displayed. PASS shows the pass count where the error occurred. STS shows the error status. The meaning of the error status depends on the test item. ADDR shows the address where the error occurred WD shows the write-data at the occurrence of the error.
  • Page 102 Hardware Diagnostics Hardware Diagnostics Program The System Configuration screen displays the following information: BIOS Version BIOS version of the system base board VIDEO Information VRAM capacity, information of video vendor Conventional MEMORY Capacity of conventional memory Expansion MEMORY Capacity of expansion memory FLOPPY DISK DRIVES Number of floppy disk drives PS/2 MOUSE...

  • Page 103: Chapter 5: Server Setup Tool

    To install the operating system using the SST, one or more hard disk drives must be connected to one controller. Make certain that the monitor, keyboard, mouse, and all peripherals are correctly connected. Turn on the front power switch. Power button MAGNIA 550D Front View...

  • Page 104: Starting Sst On Another System

    Server Setup Tool Starting SST Insert the SST CD-ROM. The SST is a bootable CD-ROM. Use the Boot Menu in the BIOS Setup Utility to ensure that the CD-ROM is the second boot device. In a moment, the Input Locale screen appears. Select a keyboard layout from the drop-down list.

  • Page 105: Main Menu

    Server Setup Tool Starting SST Main Menu SST Main Menu Setup The Setup option allows you to install and configure the RAID and operating system. Utilities The Utilities option allows you to customize the installation, create diskettes, and manage the RAID configuration.

  • Page 106: Raid Configuration

    Server Setup Tool Starting SST RAID Configuration After selecting the Setup option from the SST Main menu, the RAID Configuration screen displays. NOTE: The following screen appears only if an Express 500 RAID card is installed. RAID Configuration screen Simplified Setup Allows you to specify a RAID type, Hot Spare option, and other RAID configuration information.

  • Page 107: Simplified Raid Configuration Setup

    Server Setup Tool Starting SST Simplified RAID Configuration Setup If you select the Simplified Setup option, the Simplified RAID Configuration Setup screen appears. Simplified RAID Configuration Setup screen RAID0 (one or more HDDs required) Multiple HDDs are grouped and constructed as one unique logical device. Data is recorded randomly, write and read performance is high.

  • Page 108: Operating System Installation

    Server Setup Tool Starting SST Operating System Installation After selecting the Simplified RAID Configuration Setting option (the Express 500 RAID controller has been installed), or the Setup option from the SST Main menu (the Express500 RAID controller has not been installed), the Operating System Installation Selection menu appears.

  • Page 109: Windows 2000 Quick Installation

    Server Setup Tool Starting SST No Installation Bypasses the operating system installation. NOTE: If you want to install Windows 2000 or Windows NT Server 4.0 without using the SST, create the installation disks using the Utility menu. Windows 2000 Quick Installation This section reviews the Windows 2000 quick installation procedures.
  • Page 110 Server Setup Tool Starting SST FAT16 Creates the file system using the FAT16 (File Allocation Table with 16-bit entries) format. Selecting this option creates a 2048 MB partition. NTFS Creates the file system using the NTFS (NT File System) format. If you enter a partition size larger than the disk can accommodate, a 2048 MB partition will be created by default.
  • Page 111 Server Setup Tool Starting SST License Mode Setting After specifying the User Information Settings, the License Mode Setting screen appears. License Mode Setting screen You can structure the operating system license in one of two ways: Per Server Mode The server's license specifies the number of clients. The number of server users should be no more than the number of client computers that can simultaneously connect to that server.
  • Page 112 Server Setup Tool Starting SST Domain Member Configures the computer as part of the domain, controlled by a domain controller. Workgroup User accounts and resources are controlled by individual computers. Select one of the following options, then click Next. NOTE: To make your server a domain controller, you must install Active Directory after installing Windows 2000.
  • Page 113 Server Setup Tool Starting SST TCP/IP Protocol Setting If you have specified TCP/IP as the network communication protocol on the Network Protocol Setting screen, the TCP/IP Protocol Setting screen appears. The TCP/IP Protocol Setting screen allows you to specify an IP Address, Subnet Mask and Default Gateway Address for the on-board LAN Controller.
  • Page 114 Server Setup Tool Starting SST DNS/WINS Setting After specifying the settings on the TCP/IP Protocol Settings screen, the DNS/WINS Setting screen appears which allows you to specify the Primary DNS Server Address, Secondary DNS Server Address, Primary WINS Server Address and Secondary WINS Server Address for on-board LAN Controller.
  • Page 115 Server Setup Tool Starting SST Internet Information Services (IIS) The Microsoft Internet Information Services. Dynamic Host Configuration Protocol (DHCP) This allows a temporary IP address to be automatically assigned to a host, when the host is connected to the network. Domain Name System (DNS) DNS is a service that allows Domain Names to be translated into Internet Protocol addresses.
  • Page 116 Server Setup Tool Starting SST If the server has already been registered for a domain, or you want to make the server a part of a workgroup, click Next. In this case, it is not necessary to create the computer account. In the Administrator text box, enter the name of the manager or administrator account that has permission to add computers to the specified domain.
  • Page 117 Server Setup Tool Starting SST device from the option list. If you want to use the driver on the SST CD-ROM, click Next. Services and Application Installation Clicking Next on the Update Driver Settings screen displays the Services and Application Installation screen. Services and Application Installation screen HarnessEye/web Agent Used to manage the server, and monitor hardware for errors.
  • Page 118 Server Setup Tool Starting SST HarnessEye/web Setting If you select the HarnessEye/web option on the Services and Application Installation screen, the HarnessEye/web Setting screen appears. HarnessEye/web Setting screen To specify the Management Proxy and the Alias, select Regist Agent Information. Management Proxy Enter the name or the IP address of the Management Proxy Server to which the Agent is registered.
  • Page 119 Server Setup Tool Starting SST Beep sound in case of disk change Sounds an audible alert (beep) to change storage media (CD-ROM and diskette). Start installation according to parameter settings at boot time The next time the SST starts, installation begins automatically after a confirmation message using the configuration information stored on the Startup Disk.

  • Page 120: Windows Nt 4.0 Quick Installation

    Server Setup Tool Starting SST Windows NT 4.0 Quick Installation This section reviews the Windows NT 4.0 quick installation procedures. Locale Settings When the Install Windows NT-Quick Installation option is selected on the Operating System Installation screen, the Locale Settings Screen displays. Locale Settings screen Select a Language for your operating system from the drop-down list and click Next.
  • Page 121 Server Setup Tool Starting SST NTFS Expansion Creates the file system using the NTFS format, with an expansion to increase the size of the partition, which increases the disk device limit to 8GB. Enter the size of the disk partition you want to create. You can specify a size from 512 MB to 4096 MB.
  • Page 122 Server Setup Tool Starting SST License Mode Setting After specifying the User Information Settings, the License Mode Setting screen appears. License Mode Setting screen You can structure the operating system license in one of two ways: Per Server Mode The server's license specifies the number of clients. The number of server users should be no less than the number of client computers that can simultaneously connect to that server.
  • Page 123 Server Setup Tool Starting SST The Server Role Setting screen allows you to specify your computer’s role on the network (domain). Primary Domain Controller Configures the computer to manage the domain. Backup Domain Controller Configures the computer to synchronize with the primary domain controller as a backup server.
  • Page 124 Server Setup Tool Starting SST Network Protocol Setting If Simplified Setting was selected from the Network Setting, the Network Protocol Setting screen appears. This screen is used to specify the network communication protocol for an on-board LAN Controller. Network Protocol Setting screen TCP/IP Protocol Send communication protocol (Internet protocol).
  • Page 125 Server Setup Tool Starting SST Enter an IP Address. Enter a Subnet Mask. Enter the Default Gateway Address. To have the domain server automatically assign the IP addresses, Subnet Masks and Default Gateway to your computer, select Assign an IP Address from DHCP Server.
  • Page 126 Server Setup Tool Starting SST Network Services Setting After completing the settings on the DNS/WINS Setting screen (if you specified TCP/IP as the network protocol) or the Network Protocol Setting screen (if you did not specify TCP/IP as the network protocol), the Network Services Setting screen appears. Network Service Setting screen Internet Information Server (IIS) The Microsoft Internet Information Server.
  • Page 127 Server Setup Tool Starting SST Domain/Workgroup Setting After completing the settings on the Network Services Setting screen (if you specified TCP/IP as the network protocol) or the Network Protocol Setting screen (if you did not specify TCP/IP as the network protocol), the Domain/Workgroup Setting screen appears. This screen is used to specify the name of the domain or workgroup in which your computer is connected.
  • Page 128 Server Setup Tool Starting SST Update Driver Settings After selecting Domain/Workgroup options, the Update Driver Settings screen appears. Update Driver Settings screen SCSI Driver Driver for a SCSI controller (if the ASC-29160N SCSI controller is not installed, this item will be unavailable for selection). SCSI RAID Controller Driver Driver for a SCSI RAID controller (if the Express 500 RAID controller is not installed, this item will be unavailable for selection).
  • Page 129 Server Setup Tool Starting SST Services and Application Installation Clicking Next on the Update Driver Settings screen displays the Services and Application Installation screen. Services and Application Installation screen HarnessEye/web Agent Used to manage the server, and monitor hardware for errors. Only the Agent function is available for installation.
  • Page 130 Server Setup Tool Starting SST HarnessEye/web Settings If you select the HarnessEye/web option on the Services and Application Installation screen, the HarnessEye/web Setting screen appears. HarnessEye/web Setting screen To specify the Management Proxy and the Alias, select Regist Agent Information. Management Proxy Enter the name or the IP address of the Management Proxy Server to which the Agent is registered.
  • Page 131 Server Setup Tool Starting SST Beep sound in case of disk change Sounds an audible alert (beep) to change storage media (CD-ROM and diskette). Start installation according to parameter settings at boot time The next time the SST starts, installation begins automatically after a confirmation message using the configuration information stored on the Startup Disk.

  • Page 132: Windows 2000 Manual Installation Using Sst

    After installing the Windows 2000 Server Service Pack, you need to update the LAN driver. The following procedure shows you how to update the LAN driver. Insert the Magnia 550D Service Server Setup (SST) CD-ROM in the CD-ROM drive. Right click "My Computer" and select "Properties."...
  • Page 133 The display driver that was automatically detected by the Windows 2000 Server Installation program is set to VGA mode (640 x 480 resolution). The GigaByte GA-620 video driver supplied on the Magnia 550D Service Server Setup (SST) CD-ROM fixes a conflict between Windows 2000 power management features and the video driver installed by Windows 2000 Server installation program.

  • Page 134: Windows Nt 4.0 Manual Installation Using Sst

    Server Setup Tool Starting SST Click Properties for the Intel740 Compatible Graphics Adapter. Select the Driver tab on the "Intel740 Compatible Graphics Adapter Properties" window. Click Update Driver. When the Update Device Driver Wizard window appears, click Next. When asked "What do you want the wizard to do?" select the radio button "Display a list of the know drivers for this deivce so that I can choose a specific driver."...
  • Page 135 Server Setup Tool Starting SST Insert the Magnia 550D Service Server Setup (SST) CD-ROM in the CD-ROM drive and the driver disk in the floppy disk drive of a workstation or server that is already running DOS, Windows 95/98, NT or 2000 operating system.
  • Page 136 Server Setup Tool Starting SST Selecting a driver for a RAID controller To select a driver for the RAID controller: When the Windows NT Server 4.0 Setup Disk 2 displays a message asking whether or not to detect large capacity storage devices, select “S=Skip Detection.” If you are booting from the Windows NT Setup CD-ROM, press F6 when the following message appears on the DOS screen: "Setup is inspecting your computer’s hardware configuration."...
  • Page 137 "Display Properties" dialog box. Click the "Settings" tab and then choose "Display Type." In the displayed submenu, click Change. Insert the Magnia 550D Service Server Setup (SST) CD-ROM in the CD-ROM drive, and specify the following directory under "Have Disk" <CD-ROM>\Software\VIDEO\GigaByte\GA620\NT40 Click OK.

  • Page 138: Windows 2000 / Windows Nt 4.0 Manual Installation Without Sst

    Windows 2000 / Windows NT 4.0 Manual Installation without SST To install the Windows 2000 Server/Windows 2000 Advanced Server or Windows NT Server 4.0 without using the Toshiba Server Setup Tool's automatic installation procedure, you must create installation diskettes from the "Create Floppy Disks" menu.

  • Page 139: Post Installation (Windows 2000)

    Server Setup Tool Starting SST Select the Create Floppy Disks option. The list of diskettes that can be created are listed: Startup Hardware diagnostics Adaptec SCSI Windows 2000 Driver D-Link LAN Windows 2000 Driver Adaptec SCSI Windows NT Driver D-Link LAN Windows NT Driver Select one of the options from the list.

  • Page 140: Post Installation (Windows Nt 4.0)

    If a RAID controller has been added to the server, install the RAID controller software programs “Service” and “Power Console”. To install these programs, use the Magnia 550D Service Server Setup (SST) CD-ROM. For procedures, refer to the MegaRAID Series 475 Software Guide.

  • Page 141: Netware Installation

    This section reviews the installation procedures for Netware 5.1 Before installing NetWare 5.1 If the Toshiba Server Setup Tool is used, it automatically sets up the RAID (disk array). Motherboard setup Activate the BIOS Setup Utility and select Other for “Installed O/S” on the Advanced menu.

  • Page 142: Changing The Boot Sequence

    Server Setup Tool Starting SST Floppy disk preparation To install NetWare, you need to copy each driver to a floppy disk, using the Toshiba Server Setup Tool. Start the Toshiba Server Setup Tool, select Utilities and then Creating FDs. Copy the...
  • Page 143 Move the cursor to “Network boards” using the arrow keys, and press the Enter key. When the “List of network drivers currently selected” appears, delete the drivers with the <Del> key. Insert the D-Link LAN NetWare Driver created with Toshiba Server Setup Tool in the floppy disk drive.

  • Page 144: Netware 5.1 Post-Installation Procedure

    Windows 2000/Windows NT Server 4.0. Start Windows 2000/Windows NT Server 4.0 and log on as the Administrator (or a user having equivalent rights). Insert the SST CD-ROM. Open the command prompt. Change the current directory to the following: <CD-ROM>\PUBLIC\UTILS\TOSHIBA\HEYE...

  • Page 145: Toshiba Display Power Save Driver

    User’s Guide. Toshiba Display Power Save Driver The Toshiba Display Power Save Driver is a device driver for Windows 2000 that controls the monitor’s power-saving function. After selecting Install Windows 2000 in the SST procedure, the driver will be automatically installed.

  • Page 146: Setting Up Aft And Alb Functions

    Server Setup Tool Troubleshooting ALB (Adaptive Load Balance) The ALB function is used by two to four network adapters. When four network adapters are mounted, they provides a broad transmission band of a maximum 400 Mbps (100 Mbps x 4) by balancing transmission data flow. (The reception band width is 100 Mbps.) The ALB function supports the AFT function.
  • Page 147 Server Setup Tool Troubleshooting Reason: SST could not detect the RAID controller. Action: Check that the RAID controller is connected correctly. Check that the RAID controller is operating correctly, by using HW Diagnostics Program. Failure to initialize the RAID controller. Point: During the RAID creation.
  • Page 148 Server Setup Tool Troubleshooting RAID controller session timed out. Point: During the RAID creation. Reason: Response was not returned from the RAID controller. Action: Check that the HDD(s) are operating correctly, by using HW Diagnostics Program. Check that the SCSI cable is connected correctly. Hard disks not found.

  • Page 149: Error Occurring During Os Installation

    Server Setup Tool Troubleshooting Check that the Startup Disk was not broken. If broken, create the Startup Disk using Utility menu, and perform the installation again. Check that the FDD cable is connected correctly. Check that the FDD is operating correctly, by using HW Diagnostics Program. Unable to access the floppy disk! Point: When writing result file of the RAID creation to the Startup Disk was failed.

  • Page 150: Failure To Create The System Partition

    Server Setup Tool Troubleshooting Failure to copy the necessary files for installation. Point: During the Windows 2000/NT installation. Reason: The copy of files for Windows 2000/NT installation (from CD-ROM to HDD) was failed. Action: Perform the Windows 2000/NT installation from the beginning again. When you are not still able to install correctly, perform the Windows 2000/NT installation manually.

  • Page 151: Errors Occurring During Sst Startup

    Server Setup Tool Troubleshooting Errors occurring during SST startup The machine is not supported. Point: During SST start up. Reason: When the SST was started on unsupported server or HW configuration. Action: Use SST after turning off the power of the server and checking that the server and HW configuration are supported by SST.

  • Page 152: Chapter 6 Management Software

    Chapter 6 Management Software HarnessEye/web (HEW) is a web-based server management software system. Using the proxy network address, a HEW Agent can be monitored. Additionally, server information can also be monitored for errors. HEW modules HEW consists of three basic modules: Management Console Management Proxy Agent...
  • Page 153 S.E.L. (System Event Log) display Displays the data logged in motherboard memory, including hardware error information. This feature is not available on a Magnia 550D. Automatic server restart Automatically reboots the server if the Agent is locked for a specified duration. This feature is not available on a Magnia 550D.

  • Page 154: Module Roles

    The HEW Agent monitors the server on which it is installed. System faults are sent to the Management Proxy. The Agent is responsible for responding to requests for information generated by the Management Proxy. Install the HEW Agent on each Magnia 550D that you wish to monitor.

  • Page 155: Operating Environment

    Management Software Operating environment Operating environment The requirements for HEW operation are as follows: Module Configuration Notes Minimum configuration In a single Magnia server environment, all HEW modules are installed locally on that server. In this type of environment, error reporting functions will not work if the server fails.

  • Page 156: Agent

    Management Software Before Installing Harness Eye/web Agent Supported Magnia 550D Windows NT 4.0 Server (Service Pack 4 or later) Windows 2000 (Server or Advanced Server) Before Installing Harness Eye/web This section describes the HarnessEye/web installation procedure. Keep the following points in mind:...
  • Page 157 Management Software Before Installing Harness Eye/web Click the Security tab. SNMP Service Properties - Service tab Select the Send authentication trap checkbox. Select Public under the Accepted community names. This community should have READ WRITE or READ CREATE rights. To modify the rights, click Edit when the public community is highlighted.
  • Page 158 Management Software Before Installing Harness Eye/web Click the Traps tab. SNMP Service Properties - Traps tab Make sure that the Community name is the same as the Community name on the HEW Management Proxy that this Agent will be reporting to. Click Add under the Trap destinations list box.

  • Page 159: Installing Harnesseye/Web

    Installing HarnessEye/web To Install HarnessEye/web: Log on as Administrator or as a user with equivalent rights. Open Explorer and double-click SETUP.EXE in the \Public\Utils\Toshiba\HEYE directory on the Server Setup Tool installation CD. The HarnessEye/web Setup Welcome Screen displays. HarnessEye/web Setup Welcome screen Select Next.
  • Page 160 Management Software Installing HarnessEye/web Specify the installation destination and click Next. The Component Selection dialog box displays. Component Selection window Each main module you select will have additional configuration screens that setup will display. For convenience, these screens are discussed in the order in which they appear, based on the modules you select.
  • Page 161 Management Software Installing HarnessEye/web HEW Agent Setup Screens If you have decided not to install the HEW Agent or you are running the installer on a Magnia Server that is not supported by the HEW Agent, go to the next section, HEW Management Console Setup Screen.
  • Page 162 Management Software Installing HarnessEye/web Specify the Management Proxy to which the Agent will be registered. Up to two Management Proxies can be registered. You may use the host name or the IP address of the Management Proxy machine. There must be a method available to this Agent machine for resolving the host name into a valid IP address.
  • Page 163 Management Software Installing HarnessEye/web HEW Management Console Setup Screen If you have decided not to install the HEW Management Console, go to the next section, Completing HEW Installation. The Management Proxy Setting displays. Management Proxy Settings window Specify the Management Proxy to which the Management Console is to be connected.

  • Page 164: Removing Harnesseye/Web

    Management Software Removing HarnessEye/web Removing HarnessEye/web In Windows NT: Open the Control Panel. Double-click Add/Remove Programs to display the Add/Remove Programs Properties dialog box. Select HarnessEye/web V1.1 from Install/Uninstall. Click Add/Remove. Follow the on-screen instructions. In Windows 2000: Select HarnessEye/web V1.1 from Add/Remove Programs. Click Add/Remove.

  • Page 165: Using Harnesseye/Web

    Management Software Using HarnessEye/web Using HarnessEye/web To start HEW, click Start from the Windows taskbar, point to Programs, HEW, and select LocalHTML. Initial Screen When HEW starts, the following screen displays. The Management Proxies displayed are the ones that were defined when HEW was installed. The screen actually displayed may be different based on the machine model and the Agent components installed.

  • Page 166: Management Proxy Main Screen

    Management Software Using HarnessEye/web Management Proxy Main screen When a Management Proxy is selected, the following screen displays. Item Explanation Home Returns to the Management Proxy list screen. Help Displays Help information. Proxy Allows selection of a Management Proxy. The Agents managed by the selected Management Proxy are listed on the right pane.

  • Page 167: Agent List Screen

    Management Software Using HarnessEye/web Agent List screen When you click Agent List, the management Agents are listed. Item Explanation Node Name Displays the Agent node names. Alias Name Displays the Agent alias names.

  • Page 168: Error Log

    Management Software Using HarnessEye/web Error Log When you click Error Log, the error logs are displayed. The error logs displayed are the result of filtering each Agent’s system log (according to user settings) and forwarding via Management Proxy(s). Item Explanation Level Displays the error level.

  • Page 169: Agent Tab

    Management Software Using HarnessEye/web Agent tab When you select an Agent listed on the Agent tab on the left pane, the following screen displays. The pane on the left displays the Agent machines managed by the selected Management Proxy. The pane on the right displays information on the selected Agent. Item Explanation Node Name...
  • Page 170 Management Software Using HarnessEye/web When you select an Agent from the tree on the left pane, the following function names are listed below the Agent name. Out-of- Function In-band band Error Log Hardware Profile Software Profile Sensor Status IDE RAID Status SCSI RAID Status S.E.L.

  • Page 171: Hardware Profile Screen

    Management Software Using HarnessEye/web Hardware Profile screen When you click Hardware Profile, the following screen displays. Item Explanation Components Lists hardware components. Value Displays information obtained for each component. Refresh Obtains latest information. Save Saves information as an HTML document. Set Timer Changes the interval at which new information is obtained from the Agent.

  • Page 172: Software Profile

    Management Software Using HarnessEye/web Software Profile When you click Software Profile, the following screen displays. The displayed items do not cover product information on all software products installed on agents. Item Explanation Components Lists hardware components. Value Displays information obtained for each component. Refresh Obtains latest information.

  • Page 173: Sensor Status

    Management Software Using HarnessEye/web Sensor Status When you click Sensor Status with the OS running, the following screen displays. Item Explanation Status Displays the sensor status. The types of possible status vary depending on the sensor type. Sensor Type Displays the type of sensor. Sensor Name Displays the name of the specific sensor.

  • Page 174: Ide Raid Status

    Detailed Status Provides detailed information on the sensor status. IDE RAID Status This function is not available on a Magnia 550D. If you click IDE RAID Status for an Agent where IDE RAID is in use, the following screen displays.

  • Page 175: Management Software

    Management Software Using HarnessEye/web Item Explanation Controller Displays IDE RAID controller information. Index Displays the controller index. Controller ID Displays the controller ID. Model Displays the model name. BIOS Version Displays the BIOS version. Revision Displays the MegaRAID IDE revision. Driver Version Displays the MegaRAID IDE driver version.

  • Page 176: Scsi Raid Status Screen

    Management Software Using HarnessEye/web Capacity Displays the physical disk capacity. Transfer Mode Displays the Transfer Mode. Serial Number Displays the serial number. Array Name Displays the array name. SCSI RAID Status screen If you click SCSI RAID Status for an Agent where SCSI RAID is in use, the following screen displays.
  • Page 177 Management Software Using HarnessEye/web Status Displays the status of the logical drive. Size In MB Displays the capacity of the logical drive. Raid Level Displays the RAID level. Stripe Size Displays the stripe size. Read Policy Displays the read policy. Write Policy Displays the write policy.

  • Page 178: System Event Log)

    Management Software Using HarnessEye/web S.E.L. (System Event Log) This feature is not available on a Magnia 550D. The S.E.L. is the log stored in memory. When you click S.E.L. with the OS running, the following screen displays. In this window, the upper frame contains the main S.E.L screen, displaying 10 logs at a time, starting with the latest error and proceeding in reverse chronological order.
  • Page 179 Management Software Using HarnessEye/web Event type icon meanings Icon Type Information Warning Error Unknown Service Setting tab When you click the Service Setting tab, the following screen displays. Item Explanation Service Setting Sets the Service of S.E.L. on Agent. Update interval Specifies the monitoring interval in seconds.
  • Page 180 Management Software Using HarnessEye/web Back Up tab When you click the Back Up tab, the following screen displays. In this frame, you can set the SEL file backup options. Automatic backup and manual backup can both be set. Automatic backup Select the Do Automatic Backup check box to enable automatic backup Specify the maximum size allowed for the backup file.
  • Page 181 Management Software Using HarnessEye/web The following arguments can be input in the header information. ITEM ARGUMENT The date which started logging %STARTLOGDATE the System Event Log The date which logged latest %ENDLOGDATE System Event Log by the Agent Log File Download tab When you click the Log File Download tab, the following screen displays.
  • Page 182 Management Software Using HarnessEye/web When you click the Create Log File button, the following screen displays. You can use this screen to download the log file in text form. Click the file name (SEL_296_3b1c6f37.log in the above example) to display the download dialog box, from which you can start downloading.

  • Page 183: Automatic Server Restart Screen

    Management Software Using HarnessEye/web Automatic Server Restart screen This feature is not available on a Magnia 550D. When you click Automatic Server Restart, the following screen displays. On this screen, you can enable or disable Automatic Server Restart to automatically reboot the server if the server fails to respond within a specified period.

  • Page 184: Remote Power Control Screen

    Management Software Using HarnessEye/web Remote Power Control screen This function is not available on the Magnia 550D. If you click Remote Power Control while the Agent OS is active and the OS is running, the following screen displays. On this screen, you can set the Agent shutdown mode.

  • Page 185: Front Panel Indicators Screen

    Performs the selected operation. Front Panel Indicators screen This screen is not available on a Magnia 550D. The Magnia Z300 is equipped with an upper and lower front panel indicator, each displaying up to 16 characters (if a scroll is used, it displays 40 characters). The front panel indicator has three display screens, and displays one of them.
  • Page 186 Management Software Using HarnessEye/web On {Panel View 1}, information specific to the machine currently selected can be displayed or edited. {Panel View 2} displays alarm information when an alarm is reported to the Management Proxy. When you click Front Panel Indicators, the following screen displays. Item Explanation Panel View 1...

  • Page 187: Performance Screen

    Management Software Using HarnessEye/web Performance screen This screen displays the thresholds and current utilization of the CPU and memory. You can also specify parameters for monitoring CPU and memory utilization. When you click Performance, the following screen displays. Item Explanation Performance Displays the thresholds and current utilization of the CPU and Information...
  • Page 188 Management Software Using HarnessEye/web Item Explanation Watch Item: CPU You can specify the CPU condition to be monitored. Watch this item Select this check box to direct the Agent Performance Monitoring Service to monitor CPU utilization. Alert Level Specify the threshold with a number from 0 to 100. Write Event Log Select this check box to write to the event log when CPU utilization exceeds the threshold.

  • Page 189: Configure Alerts Screen

    Management Software Using HarnessEye/web Configure Alerts screen When you click Configure Alerts, the following screen displays. Item Explanation Filter Settings tab Lists notification conditions. Exception Settings Lists exception conditions. Others tab Specifies other setting. Displays the next 10 information items. Displays the previous 10 information items.

  • Page 190: Filter Settings Tab

    Management Software Using HarnessEye/web Filter Settings tab If you click a Detail button (the condition number data button for the data you want to display) while the Filter Settings tab is active, the following screen displays. Item Explanation Logfile Displays the log file name. Event Type Displays the event type(s).
  • Page 191 Management Software Using HarnessEye/web If you click the Edit button while the Filter Settings tab is active, the following screen displays. Item Explanation Logfile Select the type of log file. Event Type Select the target event type(s). Specify one or more types. At least one type must be selected.
  • Page 192 Management Software Using HarnessEye/web Example1: If you want to set the following condition: Application log, Error, “Example” as an event source name, 1234 and 3000 to 3030 as event IDs, “Error” as Description Keyword, 1A2B as Data Filter Bytes, 2nd byte as Data Filter Offset, 60 seconds as Event Merging Interval.

  • Page 193: Advanced Setting Tab

    Submit Submits the current conditions to the Agent. When the Agent machine is a Magnia 550D, this screen is not displayed. Advanced Setting tab When you select the Advanced Setting tab on the left pane, the right pane still displays the screen that was displayed before you selected the Advanced Setting tab.

  • Page 194: Agent Entry Screen

    Management Software Using HarnessEye/web Item Explanation Agent Entry You can add, change, or delete information on the Agent managed by the selected Management Proxy. Data Base You can maintain the database installed on the selected Management Proxy. Alert Delivery You can make settings for error log reporting. Configuration Agent Entry screen When you select Agent Entry, the following screen displays.
  • Page 195 Management Software Using HarnessEye/web When you select the New Entry button in the Agent Entry screen, the following screen displays. Item Explanation Node Name Specify the node name. Alias Name Specify the alias name. IP Address Specify the IP address. Adds the IP address.

  • Page 196: Data Base Screen

    Management Software Using HarnessEye/web Data Base screen When you select Data Base to open the menu tree, the following subitems are displayed: Maintenance Backup Maintenance When you select Maintenance, the following screen displays. Item Explanation Maintenance You can specify a database maintenance schedule. Schedule Never Disables maintenance on the database.
  • Page 197 Management Software Using HarnessEye/web Item Explanation Maintenance You can specify a database maintenance setting. Setting Alert Entries Limit When the number of alerts exceeds the number specified here, old alerts are deleted in a first-in first-out manner. Deleted data are stored in another database. If 0 is specified, all data will be deleted in the next maintenance operation.

  • Page 198: Alert Delivery Configuration Screen

    Management Software Using HarnessEye/web Item Explanation Backup Alert File Lists the files in which alert data was backed up. Each List filename is ALYYYYMMDD.csv, where YYYY is the year, MM is the month, and DD is the day. You can click a filename to download it.
  • Page 199 Management Software Using HarnessEye/web Item Explanation Registered List You can specify destinations for Alert Messages. Displays an addition window on the lower half of the screen so that you can specify a computer name or an IP address of the Management Console machine.
  • Page 200 Management Software Using HarnessEye/web Alert Message Contents When you select Alert Message Contents, the following screen displays. Item Explanation Alert Message You can design the Alert Message display format. Message Format Specifies the format using desired character strings in combination with command arguments explained below. Saves the Alert Message Contents Setting.
  • Page 201 Management Software Using HarnessEye/web Example: The following line can be typed into the [Message Format] edit box: “Event Type: %ET occurred in Source Name: %SN, Log File: %LF.” The resulting Alert Message might appear as follows: “Event Type: Information occurred in Source Name: EventLog, Log File: system.” Email Address When you select Email Address, the following screen displays.
  • Page 202 Management Software Using HarnessEye/web Email Contents When you select Email Contents, the following screen displays. Item Explanation Email Message You can design the e-mail message headers and text. Email “Subject” Specify the e-mail Subject line. Header Email Server Specify the SMTP server name. Email “From”...

  • Page 203: Agent Information Add/Delete Tool

    C:\HEW\Agent. Activate this command from a command prompt. Using the tool Start the Management Proxy to make the TOSHIBA HEW Agent Register Service available. Enter the following command at the command prompt on the agent machine. Specifies whether to add or delete agent information.

  • Page 204: Management Proxy Add/Delete Tool

    Management Software Management Proxy Add/Delete Tool Management Proxy Add/Delete Tool The Management Proxy Add/Delete Tool can be used to add or delete a Management Proxy name in the settings on the initial screen display. When a Management Proxy that can be connected to via a web browser is defined, the tool creates an HTML file for connection to the Management Proxy.

  • Page 205: Alert Message Function

    Management Software Alert Message Function Alert Message Function If a fault occurs on an Agent, the Alert Message function displays the Alert Message window on the Manager screen. Starting the Function The Alert Message function automatically starts from the Startup folder when the Manager starts.
  • Page 206 Management Software Alert Message Function The Alert Message window is shown below: Alert Message window Item Explanation Agent column Displays the Agent on which a fault occurred. Date column Displays the date and time the fault occurred. Contents column Displays information about the fault, in the format defined by the user.
  • Page 207 Management Software Alert Message Function Item Explanation Agent Displays the Agent on which the fault occurred. Date Displays the date and time the fault occurred. Contents Displays information about the fault, in the format defined by the user. Previous Displays detailed information on the event just above the one currently selected in the list view in the Alert Message window.

  • Page 208: Local Configuration Tool

    If you want to use this tool on the machine without the HEW Agent function, you need to copy “HewConf” directory from the \Public\Utils\Toshiba\HEYE directory on the Server Setup Tool installation CD to a directory you want to copy. Activate this file to start the Local Configuration Tool.
  • Page 209 Management Software Local Configuration Tool Buzzer Control screen This screen is not available on a Magnia 550D. If the alarm buzzer is sounding due a hardware fault, the Buzzer Stop button can be pressed to stop the buzzer. Panel Control screen This screen is not available on a Magnia 550D.

  • Page 210: Remote Management

    Management Software Remote Management To use this function, an HEW Agent is required on the Server. If an Agent function of HEW is not installed, install it. You also need to specify Trap destinations of SNMP Service Properties. On the machine with an Agent function of HEW installed, open SNMP Service Properties, and on the Trap tab screen, specify the IP address of the machine installed as a Trap destination.
  • Page 211 Management Software Remote Management In the Network Configuration window, select the TCP/IP check box of Dial Out Protocols, and then click OK. In the Remote Access Setup dialog box, click Continue. In the Network dialog box, verify that “Point To Point Tunneling Protocol” has been added, and then click Close.

  • Page 212: Connection From The Guest

    Management Software Remote Management Connection from the Guest To connect from the guest: Open My Computer and then double-click Dial-Up Networking to start Dial-Up Networking. In Phonebook entry to dial, select vpn as created in Section 1.3, “Guest Configuration Procedure.” Click Dial.

  • Page 213: Chapter 7: If Something Goes Wrong

    If Something Goes Wrong Troubleshooting Chapter 7 If Something Goes Wrong This chapter describes problems that may occur while the server is in use and suggests solutions. Troubleshooting Identify problems by following these steps: CAUTION: Before disconnecting any cables, turn off the server and peripherals. If you disconnect the cables without turning off the server, you could cause irreparable damage to the server and peripherals.

  • Page 214: Before Calling For Service

    If Something Goes Wrong Troubleshooting If the server stops without completing the POST, this indicates that a fatal system error has occurred. Write down the data shown on the screen and note the beep patterns (output beep code), which will help a service engineer to diagnose the problem. The POST checks the server’s storage devices.

  • Page 215: Initial Startup

    If Something Goes Wrong Troubleshooting If the POST detects an error, it displays the error message on the screen. If the monitor is defective or not connected, you will hear a continuous beep. Beep pattern Error 1 long beep + 3 short beeps Display failure Continuous beep DRAM failure...

  • Page 216: Common Problems

    If Something Goes Wrong Troubleshooting If the software runs from the hard disk drive, check that the software is properly installed. Are all the required procedures implemented and all the necessary files present? Is the correct device controller installed? Is the software correctly set up? Is the software being used correctly? If you are unable to resolve the problem, contact the software manufacturer technical support.

  • Page 217: Before Calling For Service

    Before calling for service If you cannot solve the problem yourself, please confirm and record the following information prior to contacting Toshiba Technical Support: Product name and model number of the server (located on the rear of the server) Serial number of the server...

  • Page 218: Appendix A Specifications

    Appendix A Specifications Model specifications Interrupt levels PLATFORM SERIES NAME MAGNIA 550D PART NUMBER As Listed: See Configuration Page PROCESSOR Processor Types Intel Pentium III Processor speeds 1.13 GHz / 1.26 GHz / 1.4 GHz Available processors Integrated Coprocessor Processor Cache (L1) Capacity...
  • Page 219 SUPPORTED FUNCTIONS Fault monitoring of all internal operating characteristics; asset management of system configuration, CPU, memory and hot-swap drives; DMI and SNMP compliant fault indicators; fault tolerance thresholds enable proactive error notification; user definable alerting methods including network broadcast, paging, email and fax; IPMI support SERVER MANAGEMENT EXTERNAL INTERFACES 9-Pin Serial...
  • Page 220 ETHERNET Optional on some models Controller Intel EtherExpress Pro/100+ Support Network 100Base-TX/10Base-T AFT/ALB Support ® Wake on LAN Support Controller Intel Pro 100 Support Network 100Base-TX/10Base-T AFT/ALB Support ® Wake on LAN Support EXPANSION BAY ROTATION CAPACITY (Up to 6 total) 7200 rpm 40 GB 7200 rpm...
  • Page 221 BUNDLED SOFTWARE Server Setup Tool AFT-ALB Toshiba Display Power Saver Harness/Eye Web Management Application Power Console Plus COMPLIANCE EMC-emission: EN50081-1 1992 Residential, commercial & light industry EN55022 1994 Class A (non-domestic environment) EN61000-3-2 1995 230V/AC, 50Hz EN31000-3-3 1995 230V/AC, 50Hz...
  • Page 222 IDE HDD Options (80.0 GB) Part Number IBM IC35L040AVER07 Form Factor 3.5" Height 1" Interface Mode5UltraATA Buffer 2048 KB Hot swappable Certification SCSI HDD 18 GB Maximum 36 GB Additional 18/36 GB SCSI HDD Options (18.0 GB) Part Number Fujitsu MAN3184MP Form Factor 3.5"...
  • Page 223 SCSI Bus Devices per channel (max) Up to 15 Wide type Devices or Up to 7 Fast type Devices SCSI channels RAID levels supported 0,1,5,10 and 50 SCSI connector 68-pin Internal High Density Connector for 16 bit Devices x 1 channel 68 pin External Ultra High Density Connector for 8 or 16 bit Devices x 1 channel Multi-threading...

  • Page 224: Appendix B: Interfaces

    RGB interface Appendix B: Interfaces This appendix gives the connector pin-out information for various device interfaces. RGB interface Signal Meaning I/O* Red video signal Green Green video signal Blue Blue video signal Reserved Signal ground Signal ground Signal ground Signal ground VCCVGA Power supply for CRT Signal ground...
  • Page 225 Serial 1 and serial 2 interface Serial 1 and serial 2 interface TECHNICAL NOTE: I/O indicates an input or output as viewed from the server. Pin No. Signal Meaning Data carrier detect Received data Sent data Data terminal ready Signal ground Data set ready Request to send OK to send...
  • Page 226 Printer interface Printer interface TECHNICAL NOTE: I/O indicates an input or output as viewed from the server. Signal Meaning STROBE_L Sync output signal to write data (PD0 to PD7 PD0-PD7 Output signal to send data bit (0 to bit 7) ACK_L Request pulse from printer output immediately after printer is released from busy state...

  • Page 227: Lan Interface

    USB-1/2 interface USB-1/2 interface NOTE: In the following table, I/O denotes input/output as viewed from the server. Signal number name Description Cable power DATA- Data (-) DATA+ Data (+) Cable ground LAN interface TECHNICAL NOTE: I/O indicates an input or output as viewed from the server. Signal Meaning Sent data (+)
  • Page 228 PCI Card expansion slots PCI Card expansion slots TECHNICAL NOTE: I/O indicates an input or output as viewed from the server. 5V system environment Side B Side A -12V TRST# INTA# INTB# INTC# INTD# PRSNT1# Reserved Reserved +5V (I/O) PRSNT2_L Reserved Reserved Reserved...
  • Page 229 PCI Card expansion slots 5V system environment Side B Side A C/BE[2]# (+3.3V) FRAME# IRDY (+3.3V) TRDY# DEVSEL# STOP# LOCK# (+3.3V) PERR# SDONE (+3.3V) SBO# (+3.3V) AD[15] AD[14] (+3.3V) AD[13] AD[12] AD[11] AD[10] AD[09] Connector key Connector key AD[08] C/BE[0]# AD[07] (+3.3V) (+3.3V)

  • Page 230: Appendix C: Battery Replacement

    Appendix C: Battery Replacement The Toshiba Magnia 550D server has a built-in CR2032 lithium battery which provides the power necessary to retain time and the system configuration information. In normal use, the battery should last for about 5 years. If you are unsure how to replace the battery yourself, contact your authorized service representative.
  • Page 231 Check the battery position and push the eject lever in the direction of the arrow until you can remove the battery. Battery removal Install a new battery with its (+) pole facing up. Reinstall any expansion cards you removed. Reinstall the side panel and bezel. For instructions see, Removing and replacing the server panels on page 33.

  • Page 232: Appendix D: Device Logs

    Appendix D: Device Logs The table in this section is a device log. Use it to record information about the system and the optional devices that you have added or removed. You may need this information when using the Setup utility. Keep the model numbers and serial numbers of the server and system board recorded in the log.
  • Page 233 Make and Serial Setting Date Component model No. number information of installation Display Keyboard Mouse 5.25" device bay 1 (CD-ROM) 5.25" device bay 2 5.25" device bay 3 3.5" device bay (diskette) HDD “0” HDD “1” CPU 1 CPU 2 Memory 1 Memory 2 Memory 3...
  • Page 234 Make and Serial Setting Date Component model No. number information of installation...

  • Page 236: Appendix E: Cmos Setup

    Appendix E: CMOS Setup Clearing CMOS settings To clear the setup information stored in the CMOS, follow these steps. Shut down and turn off the server. Change the setting of the jumper on the motherboard to "Clear CMOS" and then change the setting to "Normal."...
  • Page 237 Using "Standard CMOS Setup" in the Setup menu, set the system date and time. Using "BIOS Features Setup" in the Setup menu, change setting as specified below: S.M.A.R.T. for Hard Disks: Enabled Using "Chipset Features Setup" in the Setup menu, change settings as specified below: SDRAM Timing by SPD: Enabled DRAM Integrity Mode: Ecc...
  • Page 238 Index Filter Settings 190 Others 193 CPU 37 adding secondary module 37 replacing a module 41 adding memory 43 Advanced Setting 193 Data Base 196 Agent 154 Backup 197 Agent Entry 194 Maintenance 196 Agent Information 169 date and time 68 Agent Information Add/Delete Tool 203 device log 232 Agent List 167...
  • Page 239 definition 14 installing 59 definitions 14 interfaces 228 safety 14 Performance 187 IDE interface 47 peripherals IDE RAID Status 174 connecting 60 Initial screen 165 power cable interfaces 224 connecting 61 keyboard 226 Power Management Setup 74 LAN 227 Power On Self Test (POST) 213 mouse 226 error detection 215 PCI cards 228...
  • Page 240 troubleshooting 213 application software problems 215 diskette drive FDD indicator does not light 216 hard disk drive HDD indicator does not light 217 operating system does not run 217 problem during server startup 215 screen display characters are distorted or abnormal screen is blank 216 virus warning 70...

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