Troubleshooting - Eneo PNR-5104 Operating Instructions Manual

Troubleshooting

Problem
Login fails indicating no
server running.
Monitoring is not available.
The connection was released
during monitoring and the
Client system repeats
reconnecting.
No live video.
Two-way audio
communication is not
available.
Recording is not available.
Recording OSD is not
displayed.
Cannot operate the iNEX
program because of wrong
ID and password.
Cannot operate the iNEX
program because of wrong
port number.
 Click the
button in the login screen and check that information about
the NVR system is set up correctly.
 Check that devices have been added to a device group.
 Check that you have authority for monitoring.
 Check the device status and the network connections for the device and
NVR system.
 Check that the streaming service is running. When the streaming service
is not running, monitoring is still available but it is restricted for users
in a WAN environment.
 Check the camera connections in the device.
 Video display might lag because of system or network congestion.
 Check the speaker and microphone connections in the device and the
NVR system.
 Check the audio input and output settings of the device.
 Two-way audio communication is one-to-one communication. If the
device is already in audio communication with another system, try again
when the other audio communication is disconnected.
 Check that hard disk drives have enough space and a recording schedule
is set up.
 Check the device registration information. The recording function is
supported only for a device registered as admin user.
 Check the recording status of the device. If
on another NVR system, only the first NVR system that is connected
to the device records video. Once a NVR system connects to the device,
other NVR systems will not record video from the device unless
connection of the first NVR system is released. To record video in the
current NVR system, delete the device registration or disable the device
in the NVR system on which the other NVR system is registered by
editing the device information.
 The recording OSD might be displayed later or for longer than the
scheduled time because of the recording delays caused by system
congestion.
 Run the SecretKey program (Go to the Start Menu → Click iNEX and
then Utility). When you provide the result to your dealer or distributor,
you will receive a new user ID and password.
 Check that the current port number is used in other programs or filtered
or blocked for security purposes and change the port number during the
Service Manager program setup. The default port number of administration
service is 11001, recording service is 11002, monitoring service is 11004,
streaming service is 11003 and federation service is 11000.
Possible Solution
the same
Network Video Recorder
device is registered
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