Troubleshooting; Overview - AMX NXD-1200VG Operation/Reference Manual

Troubleshooting

Overview

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation
of a Modero touch panel.
Troubleshooting Information
Symptom
Manifest.xma can not be found.
An error occurs when sending a
file to a G4 panel.
When using G4 WebControl to
communicate with a target panel, a
VNC Server dialog appears on my
screen.
While attempting to communicate
directly with the Virtual Master (on
the PC) via a USB connection,
I can't get my communication icon to
turn Green.
I keep getting a yellow exclamation
point on my USB in the System Tray.
Calibration is not working.
Panel doesn't respond to my touches
I updated my panel firmware but my
Battery Base page doesn't seem to
be working properly.
VG Series Modero Touch Panels
Solution
• Manifest.xma is the file that contains the listing for all the files. If you see this
error again, before attempting to send the file, uncheck the Smart Transfer
box. It may be necessary do a Full Clean.
• During a WebControl connection to a target panel you are prompted with a
G4 Authentication dialog which asks you to enter the assigned password for
the panel (before gaining access).
• If you are ever prompted with a VNC Server dialog, you must enter the IP
Address of the target panel. This can be found within the Setup > Protected
Setup > System Settings page.
- This IP Address of the panel appears within the IP Settings section of this
page
• Enter the IP Address and click OK. You will then be prompted with the G4
Authentication popup where you must enter the panel's WebControl
password.
• A Green communication icon indicates that a connection has been
established to the target Master or target Virtual Master.
• Launch NetLinx Studio and configure the Master Connection communication
settings for a Virtual Master.
• Navigate to the System Settings page and toggle the Type field to USB.
• Make sure the Type-A USB connector is securely connected to the PC.
• Make sure the panel DOESN'T have the mini-USB connected and TURN
OFF the panel.
• Once the panel has turned ON THEN connect the mini-USB to the Program
Port. The USB icon should appear in your system tray. If it doesn't, refer to
the Configuring and Using USB with a Virtual Master section on page 81.
• The panel can take a few minutes to detect the connection to the PC.
• Make sure you have installed the latest USB driver for the AMX LAN.
• Even if you have loaded the latest NetLinx Studio, it is recommended that if
you are working with the new 1200V and/or VG-Series of panels, that you
install the updated USB executable available at www.amx.com. Refer to the
Configuring and Using USB with a Virtual Master section on page 81.
• After the Modero touch panel has been updated with a new firmware kit
(downloaded to the panel through NetLinx Studio), the calibration could need
to be reset.
• Cycling power to the panel should provide a baseline calibration for the
particular touch panel. Proceed to the Calibration page and reset the on-
screen calibration.
• The protective cover acts to press on the entire LCD and makes calibration
difficult because the user can't calibrate on specific crosshairs when the
sheet is pressing on the whole LCD.
• Verify that the protective laminate coating on the LCD is removed before
beginning any calibration process.
• Cycle power manually to the panel and check the Battery Base page after
startup.
• If downloading the firmware to the panel via a COM port, try using an IP
Address and retry the download of the firmware to the panel.
Troubleshooting
209