Troubleshooting - AMX NXD-CA12 Operation/Reference Manual

Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the common
operation of a Modero touch panel.
Troubleshooting Information
Symptom
Manifest.xma can not be found.
An error occurs when sending a
file to a G4 panel.
Calibration is not working.
Panel doesn't respond to my touches • The protective cover acts to press on the entire LCD and makes
There is a crawling, dashed line on
the left border of the graphics.
I updated my panel firmware but my
Battery Base page doesn't seem to
be working properly.
My Modero panel isn't appearing in
my Workspace window.
My Modero panel can't obtain a
DHCP Address
12" and 15" Modero Touch Panels
Solution
• Manifest.xma is the file that contains the listing for all the files. If you
see this error again, before attempting to send the file, uncheck the
Smart Transfer box. It may be necessary do a Full Clean.
• After the Modero touch panel has been updated with a new firmware
kit (downloaded to the panel through NetLinx Studio), the calibration
could need to be reset.
• Cycling power to the panel should provide a baseline calibration for
the particular touch panel. Proceed to the Calibration page and reset
the on-screen calibration.
calibration difficult because the user can't calibrate on specific
crosshairs when the sheet is pressing on the whole LCD.
• Verify that the protective laminate coating on the LCD is removed
before beginning any calibration process.
• On some units at some resolutions, there are wavy lines across the
entire screen. This has been seen on middle resolutions and is
referred to as the "Mid Range Fallout" problem.
• This is due to the graphics controller settings in the firmware.
• Update firmware to the latest v2.XX. firmware.
• Visit the www.amx.com > Tech Center > Downloadable Files >
Firmware Files > Modero panels. Then Download the KIT file to
your computer.
• Cycle power manually to the panel and check the Battery Base page
after startup.
• If downloading the firmware to the panel via a COM port, try using an
IP Address and retry the download of the firmware to the panel.
• Verify that the System number is the same on both the NetLinx
Workspace window and the System Connection page on the Modero
panel.
• Verify you have entered the proper NetLinx Master IP and connection
methods into the Master Connection section of the System
Connection page.
• Refer to the System Connection Page section on page 103 for more
information.
In requesting a DHCP Address, the DHCP Server can take up to a few
minutes to provide the address.
• Verify there is an active Ethernet connection attached to the rear of
the Modero before beginning these procedures.
• Select Diagnostics > Network Address, from the Main menu and
verify the System number.
• If the IP Address field is still empty, give the Modero a few minutes to
negotiate a DHCP Address and try again.
Troubleshooting
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